• Regional Client Services Manager Brisbane South & North Coast
• Coorparoo or Maroochydore Location
• Three Year Contract
• $115,000 to $125,000 TRP

An opportunity awaits to manage a diverse team of service delivery professionals day to day, supporting adoption of high quality person-centred services in an individualised funding environment for clients. This position reports to the Operations Manager and will work in close collaboration with the Centralised Support team and the Clinical Governance team, as well as other Regional Client Services Managers and key stakeholders nationally to achieve business success.

Responsibilities

As a Regional Client Services Manager at Vision Australia you will:

• lead, manage and motivate the team to provide personalised services that meet the needs of clients ensuring client retention and engagement. Services may be provided in the centre, in the community or in the home;
• undertake operational management ensuring that the team are achieving defined KPI’s, including billable and productive time;
• implement strategies that will foster client growth;
• demonstrate sound financial management ensuring that services are delivered within agreed budget;
• ensure that services are delivered in accordance with quality and compliance requirements, also ensuring gaps are addressed and continuous improvement opportunities are identified and addressed.

Requirements

To be successful in this role you will have:

• Qualifications in Business Management/Health or Community Services at graduate or post-graduate level (or an equivalent combination of relevant qualifications plus extensive experience);
• Lead Teams - Leading and engaging teams to deliver services;
• Team Coaching & Development - builds the performance and capability of a diverse workforce;
• Business Acumen - Demonstrating business knowledge and skills, including financial management;
• Client/Customer Service - leads excellence in client/customer service

Our Benefits

Working as part of Vision Australia you will enjoy a values based organisation with benefits including:

• Friendly values based working environments
• Generous salary packaging options
• Exciting career paths
• Exceptional professional development opportunities
• Flexible working arrangements

We’re always on the lookout for energetic, motivated people who share our values to be Person Centred, Accountable, Collaborative, Commercially Focused and Agile.

Do you want to become a part of a team that supports a future where our clients have the opportunity like never before to live the life they choose? Please select the 'Apply' button below to be taken to our online application process.

Applications should consist of a full resume and a cover letter. Candidates should address the essential job competencies as outlined the position description and should also consider and be able to demonstrate Vision Australia’s organisational values which are central to the organisation’s culture. Applications should be uploaded as a word file. Please note pdf documents are not accepted for accessibility reasons.

As part of Vision Australia’s commitment to being an inclusive employer and embedding a culture where staff, volunteers and clients can be themselves and feel safe, and to protecting the best interests and safety of children and vulnerable people, successful applicants will be subject to a number of pre-employment checks including criminal history and working with children.

Expressions of interest should consist of an up to date resume and a cover letter. You should address the essential job capabilities as outlined in the position description highlighting what you can bring to the role. Please upload documents as a word file for accessibility reasons.

We encourage applications from candidates who are blind or have low vision.