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Product Owner - Client Services

Vision Australia
  • Temporary contract (24 months), full-time hours
  • Based in Kooyong
  • $125,000 - $130,000 Base Salary + Super + Salary Packaging

Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they choose?

If so, then this might be the perfect role for you!

About us

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or who have low vision to achieve the possibilities they choose in life.

About who we support

Vision Australia provides services to more than 25,500 people clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.

About the role

This role is responsible for the optimisation and adoption of the Salesforce CRM (known as “CMS” – Client Management System) critical to the many and varied Service Delivery programs at Vision Australia.

  • Collaborate with business and technology stakeholders to define the CMS product roadmap, deliverables and targeted business objectives with measurable outcomes;
  • Own the CMS backlog and collaboratively set priorities for enhancements and feature development with business stakeholders;
  • Provide program management of delivery pipeline leveraging a mix of internal resources and external partners;
  • Lead the CMS Centre of Excellence, developing effective ways of working that fosters collaboration, problem solving and effective and sustainable delivery.

To view the Position Description for this role, please click here.

About you

To be successful in this role you will have:

  • Minimum 3–5 years’ experience working in or directly with not for profit, health, disability or aged care service of comparable size and variety to Vision Australia;
  • Significant contribution to the successful delivery and adoption of a new Customer Relationship Management system, either in a Service Delivery leadership team or product owner role;
  • Thorough understanding of the Salesforce CRM platform ecosystem, particularly in a disability/aged care service delivery context;
  • Strong experience with vendor and partner management, building strong and mutually beneficial relationships, that deliver successful outcomes.

Benefits of working at Vision Australia

  • Generous salary packaging options
  • Flexible working arrangements
  • Exciting technology challenges
  • Respected and dynamic team that delivers

Salary Packaging

  • With the offer of Salary Packaging, you can use some of your salary to pay for everyday expenses before income tax is calculated, meaning you pay less tax and have more money to spend. That’s because your salary packaging money is deducted first and then your tax is calculated on the remaining amount.

To find out more details about salary packaging, please click here.

Contact

If you have any questions about the role, please contact the below Hiring Manager.

Name: Luisa Ferronato

Phone: 0425 269 317

Email: Luisa.Ferronato@visionaustralia.org using the subject line: CRM Product Owner - Client Services enquiry via EthicalJobs.

Compliance

Vision Australia is committed to do all that is reasonable to ensure the safety, welfare and wellbeing of clients (including children); their families; the community; staff and volunteers; and any other person entering Vision Australia’s workplace.

Police checks, state working with children checks, NDIS Worker Screening checks and Professional Registrations form part of Vision Australia’s probity screening standards ensuring that quality services are provided in a safe environment.

To apply

If this sounds like a great fit for you then please click Apply Now to submit your application.

Applications should consist of a full resume and a cover letter. Please note pdf documents are not accepted for accessibility reasons.

For more information about working at Vision Australia visit our website.

We highly encourage applications from candidates who are blind or have low vision.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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