Who We Are:

Expression Australia’s purpose is to empower Deaf and hard of hearing people to connect, contribute and participate in the wider community in all aspects of their life. Since 1884, as an iconic and progressive community organisation, our service delivery and supports continue to evolve and adapt to the changing needs of our Deaf and hard of hearing people. We celebrate the rich heritage and cultural diversity of the Deaf community. Our people are driven by a passion to work in a bi-lingual, bi-cultural organisation that respects both Auslan and English and work collaboratively together, including the development of co-designing services and marketing leading programs, navigation of the NDIS and ensuring improved access, inclusion, and equal opportunity.

role Overview:

Auslan Connections is a leading provider of Language Services, providing Auslan/English Interpreting, Deaf Interpreting, live captioning, note taking, transcription and translation services to a broad range of clients including people who are Deaf and hard of hearing, Government services, private sector businesses, education institutions, Health service and community service providers.

The Language Services Coordinator is also responsible for managing the allocation/rostering of the workforce and providing general information and day to day support. This role operates in a team environment, in a highly demanding service area where problem-solving, resilience and excellent interpersonal skills are essential.

Responsibilities include:

• Provide customer service, information and advice to clients about Auslan Connections Services, and assist them with managing their booking requests.
• Manage the administration of booking requests, ensuring that staff are allocated/assigned to booking requests according to client preferences, their skill level and the nature of the assignment.
• Manage a busy workload, prioritise tasks, work within a team, and seek advice and support where needed

About you:

• Knowledge of the Deaf community and barriers faced by people who are deaf, Deafblind and hard of hearing.
• An understanding of Auslan and language variation.
• Fluency in Auslan with lived experience or formal qualifications is highly desirable; or Diploma of Auslan.
• Customer Service and Administration experience.
• Ability to problem solve and attention to detail.
• Ability to work in a fast paced team environment, manage stress and maintain a calm and professional demeanor at all times

For more detailed information about this position, including job outcomes and performance indicators, please read the Position Description.

If you are interested in working with us, please see the position description or contact [email protected], using the subject line: Language Services Coordinator enquiry via EthicalJobs, to discuss the opportunity.