• Maternity Leave Opportunity
• Homelessness Services
• Western Suburbs SA

THE OPPORTUNITY

The Senior Case Manager is responsible for providing an efficient and quality response to meeting client needs by ensuring that the team work collaboratively towards excellent client outcomes.

KEY RESPONSIBILTIES:

• Support the day to day operation and quality assurance of the team by demonstrating a positive role model and providing direction and guidance to staff
• Work across Western Adelaide Homelessness teams to demonstrate excellent communication and interpersonal skills by participating in meetings, supervision, work groups and planning and development activities;
• Provide case management services to people experiencing homelessness or at risk of homelessness in line with UnitingSA case management framework.
• Provide high quality, goal-orientated services to meet the needs of clients and external customers.
• Manage referrals, assessing needs and providing appropriate services
• Respond to client enquiries and complaints.
• Develop and utilise networks relevant to the needs of people experiencing homelessness or at risk of homelessness
• Work collaboratively to foster effective communication with key staff and other programs/agencies to achieve client and program expectations and objectives
• Report trends and issues arising for people experiencing homelessness or at risk of homelessness 
• Demonstrate a strong commitment to providing opportunities for people who are disengaged from education, employment and/or their communities
• Assist in identifying service and sector gaps, and contribute to policy and program development

KEY REQUIREMENTS:

• Relevant tertiary qualification in Human Services or equivalent (Degree in Social Work, Education, Youth Work or equivalent experience) essential
• Qualification or training specifically related to working with individuals and families with multiple and complex needs within the Homelessness sector (desirable)
• Current SA driver’s licence (essential)
• Current DHS Working With Children Check (essential)
• Current Safe Environments for Children and Young People certificate (desirable)
• Experience and knowledge in Case Management including assessment, planning, referral and advocacy
• Community skills including networking, negotiating and mediation
• Demonstrated competence in the use of Microsoft Office applications

You will also demonstrate a positive and professional "can-do" attitude, excellent verbal communication skills, with the ability to work equally well as a member of a team or working alone. We would like the successful candidate to commence as soon as possible! If you feel that you are well organised and have a good work ethic then please apply.

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.

ABOUT UNITINGSA

UnitingSA is a not-for-profit organisation that provides aged care, housing and community services to over 16,000 people across regional and metropolitan South Australia. With more than 1000 employees and volunteers, UnitingSA delivers high quality services to people from diverse backgrounds as we strive towards our vision of a compassionate, respectful and just community in which all people participate and flourish.

CULTURE AND BENEFITS

A career with UnitingSA will offer you rewarding experiences to make a difference to the lives of people in need. We have an innovative and supportive culture guided by our values of respect, compassion, courage and integrity.

We ensure our staff are well supported, celebrated and compensated through:

• Salary packaging, which can add up to $15,900 in tax-free pay per year.
• “Together we can” Workplace Wellness Program (including leadership development, counselling support, special leave provisions, flexible work arrangements, physio program)
• An Employee Assistance Program, a free and confidential counselling service.
• Professional development and study leave

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply for any of our advertised vacancies.

Due to COVID-19, UnitingSA are taking necessary precautions to minimise the risk to our candidates and employees throughout the recruitment process.

Attachments: JPS Senior Case Manager.pdf