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Participation Officer - Parents Next



The Participation Officer will provide case management services to families with multiple and complex needs, with the goal of breaking the cycle of intergenerational unemployment through engagement with training, education and employment activities alongside social participation. The role will incorporate a family-focussed approach leveraging local community and government services in delivery.


  • Provide high quality services to meet the individual needs of clients and internal and external customers
  • Respond to consumer enquiries and complaints in a timely manner
  • Develop effective relationships by working cooperatively and collaboratively with a range of people in a variety of settings
  • Provide high quality case management services to the client group of the program 
  • Assist participants in creating and achieving education and employment goals
  • Provide effective case management services 
  • Provide monitoring and reporting consistent with funding agreements requirements
  • Ensure that all documentation relating to the role is completed accurately and in a professional and timely manner
  • Ensure all reporting requirements are met in a professional and timely manner
  • Maintain accurate and up to date records and databases in accordance with the UCWPA Records Management Policy and Procedures and relevant Information Services Policies and Procedures


  • Relevant tertiary qualifications in Human Services desirable (Social Work, Education, Youth Work and Employment Services)
  • Qualification / training / experience specifically related to working with families with multiple and complex needs in community services / employment services
  • Current drivers licence essential
  • Child Safe Environments Certificate
  • DCSI – child related employment screening

You will also demonstrate a positive and professional "can-do" attitude, excellent verbal communication skills, with the ability to work equally well as a member of a team or working alone. We would like the successful candidate to commence as soon as possible! If you feel that you are well organised and have a good work ethic then please apply.

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.


UnitingSA is a not-for-profit organisation that provides aged care, housing and community services to over 16,000 people across regional and metropolitan South Australia. With more than 1000 employees and volunteers, UnitingSA delivers high quality services to people from diverse backgrounds as we strive towards our vision of a compassionate, respectful and just community in which all people participate and flourish.


A career with UnitingSA will offer you rewarding experiences to make a difference to the lives of people in need. We have an innovative and supportive culture guided by our values of respect, compassion, courage and integrity.

We ensure our staff are well supported, celebrated and compensated through:

  • Salary packaging, which can add up to $15,900 in tax-free pay per year.
  • “Together we can” Workplace Wellness Program (including leadership development, counselling support, special leave provisions, flexible work arrangements, physio program)
  • An Employee Assistance Program, a free and confidential counselling service.
  • Professional development and study leave

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply for any of our advertised vacancies.

Due to COVID-19, UnitingSA are taking necessary precautions to minimise the risk to our candidates and employees throughout the recruitment process.

A position description is attached.

How to apply

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