About the role

This is a permanent full-time (35 hours/week) opportunity that can be based at the Coffs Harbour or Port Macquarie PSP programs

• some flexible working arrangements
• travel required across both Coffs Harbour and Port Macquarie

We are seeking a dedicated and confident leader to join our Permanency Support Program as Coordinator. This role is responsible for leading and supervising a team of Caseworkers and support staff, ensuring safe, high-quality, and culturally responsive services for children, young people, and families.

A key focus of this role is coaching and mentoring staff around risk and safety, strengthening decision-making, and ensuring compliance with PSP policy and procedures. You will provide direct supervision and oversight of outcomes for caseworkers, attend home visits, lead team meetings, and represent Uniting at inter-agency forums — working in close collaboration with the Department of Communities and Justice (DCJ).

In this role, you will ensure the PSP Caseworker teams are delivering a contemporary, permanency and restoration-focused Practice Framework that is grounded in relational practice and aligned with the HOPE model, recognising the importance of connection, trust, and consistent, therapeutic responses for children and young people. Practice will be trauma-informed, culturally competent, and responsive to individual needs, with a strong focus on building meaningful relationships, maintaining stability, and supporting healing through safe, nurturing and strengths-based care.

About you

• Tertiary qualification in a community service field.
• Demonstrated leadership experience, with a proven ability to supervise, coach, and mentor casework teams.
• Strong expertise in risk and safety assessment in the child protection context, with sound knowledge of PSP legislation, frameworks, and compliance requirements.
• Appropriate First Nations cultural knowledge and understanding is important to deliver effectively in this role
• Skilled in decision-making for children’s best interests, with a commitment to hearing the voices of children and young people.
• Excellent communication, conflict resolution, and inter-agency collaboration skills.
• Ability to work under pressure, monitor outcomes, and ensure accountability in service delivery.
• Knowledge and understanding of sector trends and a commitment to continuous improvement.

Benefits and culture

Working to inspire people, enliven communities and confront injustice brings its own rewards, but there’s more:

• Welcoming you exactly as you are.
• Work you’ll be proud of.
• Access to a range of support and opportunities, including:
  • Salary packaging options
  • Wellbeing programs
  • Learning and development opportunities
  • Regular supervision, support, and team meetings
  • Flexible working arrangements
  • A diverse and inclusive workplace

To be considered for this position you must apply online and attach a copy of your updated resume and cover letter addressing the 2x Targeted Questions below (2 A4 pages max)  

TQ1:

 Please outline your experience leading teams across multiple sites. In your response, describe how you have ensured consistent quality of service delivery, compliance with organisational and legislative requirements, and the implementation of best practice approaches.

TQ2:  Please describe your knowledge and experience in managing risk and safety for children and young people within a child protection context. In your response, include how you identify, assess, and respond to risk, and how you ensure safe, trauma-informed practice.

For questions, please contact Alex Sullivan from Uniting’s Talent Acquisition Team at [email protected] using the subject line: Coordinator - Permanency Support Program - Mid-North Coast - Coffs Harbour / Port Macquarie enquiry via EthicalJobs / 0466 801 937.

Employment with Uniting is subject to satisfactory background checks, including a National Police Check, Working with Children Check, and Reference Checks.

About Uniting

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people making a real difference in the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to Elders past, present and emerging, and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.