UNICEF is the world’s largest children’s charity working to protect vulnerable children, globally and here in Australia. Run entirely on voluntary donations, we work to improve the lives of every vulnerable child, no matter who they are or where they live. Every day our teams are on the ground in 190 countries working with local partners to deliver lifesaving help and create lasting change. From vaccinating children in war zones to providing early childhood education access in Indigenous communities, donations help us to protect every child, no matter what.

Job Description

We are offering a full time permanent position, working in a flexible environment, built around the diversity of our team and their needs. A competitive salary commensurate with the not for profit sector is offered together with a broad range of wellbeing benefits.

What we are looking for

We are seeking a purpose-driven Senior Loyalty Manager to lead UNICEF Australia’s retention and supporter experience functions.

The role is responsible for setting the strategic direction for loyalty across retention and supporter care, using data and insights to grow engagement, strengthen relationships and deliver sustainable revenue outcomes.

This position sits within a team that is continuing to evolve, and will suit someone who is comfortable navigating change and contributing to shaping future structure and priorities.

Your day will include

• Leading the strategy for retention, loyalty and supporter experience across Single Giving and Regular Giving programs
• Using data, insights and research to identify opportunities to strengthen retention, engagement and lifetime value
• Driving optimisation of campaigns, supporter journeys, audience segmentation and multichannel engagement
• Leading and supporting teams to deliver consistent, supporter-centred experiences across key touchpoint
• Developing and delivering loyalty initiatives that deepen engagement and inspire ongoing giving
• Managing agency and supplier relationships and procurement to ensure high-quality and compliant delivery
• Monitoring performance, budgets and program results to inform decision-making and improve outcomes

We would like you to have the following skills and experience

• Tertiary qualification in marketing, communications, business or a related discipline, or equivalent relevant professional experience
• Background in fundraising, retention, loyalty or lifecycle marketing within a complex organisation
• Proven ability to lead and develop teams, including coaching and performance management
• Strong analytical capability, with experience using data and insights to improve outcome
• Experience delivering multichannel programs and supporter journeys across relevant channels
• Ability to lead cross-functional collaboration and influence stakeholders
• Experience in budget management, forecasting and financial oversight
• A passion for UNICEF Australia’s purpose and for working in the international aid and development sector

What will it feel like to work at UNICEF Australia

• An environment and culture built on the importance of teamwork, collaboration and shared purpose
• Sector leading salary packaging and a competitive salary commensurate with the NFP sector
• A flexible work environment with balance between home and office work, which puts the wellbeing of our staff at the centre of our decision making
• A positive and values-driven work culture which celebrates our achievements and recognises our teams
• A wellbeing package which includes such things as access to Birthday leave, EAP, nutrition, exercise, financial and legal support
• Commitment to our child-first philosophy with generous paid parental leave and offering
• The opportunity to support a global impactful cause and make a difference for every child

How to Apply

To apply for this fantastic opportunity please select "Apply Now" and submit the following documents in PDF format:

• Your Cover Letter, outlining your relevant experience and highlighting a summary of your strengths
• Your CV

For further information on this position, please be in touch with our People & Culture Team: [email protected] using the subject line: Senior Loyalty Manager enquiry via EthicalJobs.

We welcome you to contact us to discuss any requirements that will ensure you can participate fully in our recruitment experience.

All applicants are required to be legally entitled to work in Australia. UNICEF Australia has a zero-tolerance approach to abuse and exploitation and adheres to strict safeguarding principles. All successful candidates will be required to undergo rigorous background checks (including National Criminal History Checks and Working with Children Check) and sign and abide by our Code of Conduct on Child Safeguarding & Protection from Sexual Exploitation and Abuse.

UNICEF Australia is committed to ensure all our People, from any background, feel heard, considered, and able to contribute to their full potential. We are striving to build a truly inclusive workplace, one that our team feel they can bring their best self to work and is reflective of the wider community that we serve.