The Company

At Edrolo, we're transforming the way the students learn and teachers teach. Our mission is simple: to improve education. But, improving education is not easy, so we must continue to build-out a world-class team to pursue the huge opportunities in front of us.

We're an Australian, venture-backed edtech startup with global ambitions. We are currently gaining a lot of traction, with hundreds of Australian schools as paying customers. With offices in both Sydney and Melbourne, Edrolo provides cutting edge online education resources for high school students and teachers in both the VCE and HSC curricula.

We're Startmate alumni (startmate.com.au/edrolo) and have some of Australia's and Singapore's brightest investors backing us (Blackbird Ventures, AirTree Ventures, Jungle Ventures).

Edrolo is a schools resource designed to extend access to the best teachers in the state to all students and schools. Our belief is that all students should have access to the greatest teachers, people who bring subjects to life and inspire learning and passion. We believe students should have access to this irregardless of where they live or what school they attend. Additionally, all schools should have access to powerful data to drive school improvement, which is accessible via our platform.

We provide this as part of our mission to improve education. We work with a large number of schools from across the sector: including private and independent schools, alongside a large number of public schools, regional schools, and schools in lower socio-economic or disadvantaged areas in order to assist all to improve student outcomes, and to ensure that the highest quality education is available to all students. You can see a list of our wide array of partner schools on our website.

Are you looking to take on a vital role in a growing team? Do you want to have a big impact at a fast-growing, Australian, venture-backed start-up on a worthy mission? If so, this might be the one. We're a young company, with runs on the board, and a vision you can buy into long term.

The Role

The School Programs Associate is focused on fostering and maintaining relationships with existing and new partner schools by providing both proactive and reactive support to clients in their effective use of all Edrolo products. Interactions with schools include both in person and the use of virtual spaces, conducting teacher and student training in addition to supporting partner schools and educating teachers on the value and use of online resources.

Working with schools across Victoria (and beyond), the Account Manager will ensure schools are getting the most out of the resource and look for further Edrolo use cases where possible. Maintaining and growing our current relationships with schools is at the heart of the role.

Based in our Melbourne office, the role allows you the opportunity to work alongside enthusiastic and spirited people who are passionate about the way education is delivered in Australia, and enhancing student learning experiences. Our office is a relaxed and open space. We dress casually and work hard. We're constantly pushing ourselves and each other to achieve, to make things better, to drive us all forward.

Key Role Responsibilities

• Building and maintaining successful client relationships with partner secondary schools
• Proactively and reactively liaising with key school contacts and teachers on a daily basis
• Respond to school queries and issues in a timely manner ensuring all school information is up to date in our CRM database
• Strategic planning both internally and with partner schools
• Visit schools for meetings and provide training for teachers and students
• Facilitate online training sessions
• Translate product feedback and improvements to our Tech and Content Teams
• Actively participate in team meetings and discussions
• Regular communication with company Founders and colleagues
• Issue and follow up any invoices / class changes
• Other tasks as may be required.

Role Requirements

• Bachelor degree or higher and experience within the education sector
• Ability to demonstrate outstanding achievement in aspects of professional or learning life
• Exceptional written and verbal communication skills
• Ability to quickly evaluate, troubleshoot and follow up a problem and suggest a creative response
• Passionate about cultivating client relationships and integrating technology into education
• Hard working and self motivated individual with excellent time management skills
• Tech savvy and able to confidently stand in front of an audience of students and teachers
• Self-starter that works well autonomously as well as in a team
• Adapts and embraces change quickly
• Strong English skills, both written and spoken
• Full time access to a car is a requirement for this role

The Offer

• A competitive salary that reflects your experience
• Career progression within the company for high achievers
• No complex hierarchy or politics
• Smart Casual dress and flexible working hours
• Flexible working arrangements including remotely from home
• Regular team events, dinners, and drinks.