Join our Client Support Team, and make a real difference for students and teachers across New South Wales and Victoria!

At Edrolo, our mission is to improve education. We’re an Australian, venture-backed ed-tech startup with global ambitions. Our in-house content production, tech, sales, and support functions are united in supporting secondary students and teachers across New South Wales and Victoria to achieve outstanding learning outcomes with our innovative online education resources.

As a digital learning resource used in over 800 schools across New South Wales and Victoria, we’re committed to ensuring that teachers and students can continue to access quality teaching and learning resources and support in the coming weeks and months.

To help us in providing the highest levels of support to schools throughout this period, we’re expanding our team of remote Client Support Representatives.

What the role involves:

In joining us as a Client Support Representative, you’ll be responsible for delivering high quality client and technical support to teachers and students in their use of our products. This involves using our systems to receive requests for help via email and phone, and diagnosing and resolving user requests and queries.

We will be running our hiring and onboarding processes for this position remotely. We have a great team, and access to the support and assistance of your colleagues is only a video call away!

There will be an expectation of the position running for ten weeks initially, with the possibility of extension beyond this and potential pathways to permanent positions.

What we’re looking for:

• Excellent written and verbal communication skills
• Customer service experience
• Strong computer skills
• An eye for detail
• Strong teamwork skills
• The ability to work independently
• The ability to work under pressure and adhere to deadlines
• A passion for our mission to improve education

You will also need:

• A reliable, high speed home internet connection
• At least 15 hours of availability each week

We’d also particularly love to hear from anyone with Excel and/or Google Sheets skills, and experience working remotely.

As this position is remote, please let us know whether you have access to a computer and peripherals in your application.