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Case Worker - Townsville

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is one of Australia's largest providers of alcohol and other drug services. We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services). We work to a modern, evidence based and holistic Model of Care which can be viewed here.

Townsville Recovery Services operates as a 33-bed residential rehabilitation facility for men & women over the age of 18 seeking recovery from addiction to alcohol, other drugs and gambling. Our program is abstinence based and provides skills to assist participants in breaking the cycle of addiction. The development of these skills leads participants into a lifestyle of hope, health and wholeness in body, mind and spirit.


We are currently seeking a values-driven and proactive Case Worker to provide efficient day to day service delivery through education, interventions, group work, assessment, referral and case work within a recovery orientated and person led service environment.

Responsibilities include:

  • Demonstrate commitment to an environment that values continuous improvement and innovation in the delivery of high quality services
  • Provide services either face to face, office based or at an agreed safe location, in group settings, by telephone or digitally as well as with outreach.
  • Acquire and maintain a good working knowledge of referral and support options for participants.Respond to new referrals, explain the purpose of the service and undertake assessments to identify risks and jointly determine priority needs.
  • Work collaboratively and professionally with other services

This position is located at the Townsville Recovery Services Centre in Rowes Bay.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a permanent full time position, 38 hours per week.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, level 4.


  • Minimum of Diploma level qualification in a relevant discipline, and knowledge of AOD/Gambling, Community Services and Health Sectors
  • Demonstrated experience and skills in working with those impacted by substance abuse and mental health conditions.
  • Experience and knowledge of Aboriginal and Torres Strait Islander cultural systems and protocols and the ability to communicate effectively and respectfully with Aboriginal and Torres Strait Islander People
  • Experience in effective case management and facilitation
  • Experience working with people from culturally and linguistically diverse backgrounds and religions.
  • A current QLD Drivers Licence
  • Be able to provide proof of Eligibility to Work in Australia

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • People with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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