• Work for one of the most loved charities in Australia
• Full time Permanent Position
• Kensington VIC

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Homelessness Case Management Services

Are you passionate about positively impacting lives? Are you proactive, motivated, and have a drive to work in an environment that helps transform the lives of some of Melbourne's most vulnerable and disadvantaged adults experiencing homelessness? If you are a driven and dedicated professional who thrives in environments of change then we might just have the role for you!

The Organisation

The Salvation Army Australia (TSA) is a national Christian movement, united by faith and giving hope where it's needed most. Across the country we're engaged with every demographic and every age group. We're active in the big cities, the country towns and even in rural communities. You'll find us involved in national issues and you'll also find us on the ground day and night, bringing hope wherever there is hardship or injustice.

Within our Social Mission programs, we are involved in a broad integrated range of services with an aim to bring support to the some of the most vulnerable and disadvantaged adults experiencing homelessness in Melbourne's Central, Northern and Western metropolitan areas.

If you're someone who shares our mission and values, and has the passion and drive to commit yourself to this challenging yet rewarding role, then we'd like to invite you to apply for our new role of; Assistant Manager - Homeless Case Management Services.

The role:

The Womens Outreach Support Service (WOSS) provides case management to female clients over the age of 25 (without accompanying dependants) who are engaged with the service. The Case Manager provides person centred supports ensuring access for clients to relevant services, advocacy in obtaining safe and secure housing, referral in relation to legal issues, income security, health issues, drug and alcohol problems, specialised counselling and psychiatric issues. Case Managers work collaboratively with clients and other stakeholders to ensure the individual is provided with appropriate support in their journey out of homelessness.

Service Delivery & Case Management

• Incorporate assertive engagement and rapport building with clients
• Promote therapeutic interventions, engagement with health and other treatment services and social inclusion activities
• To be able to offer current and relevant resources to the Case Management team.
• Individual case plans developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
• Provided Case management support to clients in accordance with TSA case management models and standards of practice including the use of the case plan tool and active participation in client case collaboration meetings.
• Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals

Relationship Management

• Create transferable relationships; promote independence and sustainable pathways out of homelessness.
• Develop and maintain strong relationships with appropriate services to maximise client access to mainstream and specialist services.
  Administration & Continuous Improvement
• Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
• Risks to clients, staff and TSA are identified and bought to the attention of the Team Leader as soon as possible
• Actively contribute to building a strong culture in the team and across the service based on mutual respect and collaboration

What we offer:

In addition to your remuneration, due to The Salvation Army being a registered not for profit organisation, working for us means that you get to:

Enjoy generous tax free salary packaging benefits;

• Discounted Private Health Insurance rates;
• Career development opportunities
• A challenging and rewarding work environment with a supportive and dynamic team!

The ideal candidate will have the following skills and experience:

• Degree qualification and higher education qualifications in psychology, social work, or related field
• Relevant experience in the social service sector
• Is able to demonstrate knowledge of homelessness including context, causes, issues, philosophies and legislation, understands and applies homelessness models, approaches, theories and practices when dealing with clients
• Can foster a culture of respect for client dignity and excellence in service delivery
• Has the ability to remain calm, focused and maintain perspective when faced with change, crisis and difficulty
• Is able to build connections with other TSA centres and services and can use interagency and community connections and partnerships

The Salvation Army is a Child Safe Organisation. All child facing roles will require the successful completion of a Working with Children Check.

All applicants will also be required to undertake a mandatory National Police Check.

How to Apply

Click Apply Now and complete a cover letter briefly capturing your experience in relation to the job requirements and upload this along with your resume.

About The Role

• Effective relationships are established with clients that encourage self-determination and participation
• Case management support is provided to clients in accordance with TSA case management models and standards of practice including the use of the Outcome STAR and active participation in client case collaboration meetings
• Ongoing assessment is made of the client's issues, needs and circumstances from initial intake to exit
• Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
• Case plans are implemented with active client participation
• Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers that will assist people to end their homelessness
• Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
• Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
• Risks to clients, staff and TSA are identified and bought to the attention of the Team Leader as soon as possible
• Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
• Actively contribute to building a strong culture in the team and across the service based on mutual respect and collaboration

About You

• A tertiary qualification in social work or a related discipline is considered desirable.
• Experience working in the mental health space advantageous
• A national police record check is required
• A current Australian Drivers licence is required.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.