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Case Manager - Homelessness

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person-centred services to people at risk, and or experiencing homelessness. We support all cohorts in case management, outreach support, financial assistance, connection and referral to other specialist services.Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

We are seeking a values-driven and dedicated Case Manager for our Inner City Homelessness Service (ICHS), reporting to the Team Leader.

You will provide Outreach Case management support to all cohorts experiencing or at risk of homelessness.

This is a part-time (24 hours per week) fixed-term position until the end of June 2024, based in Canberra.

You will successfully

  • Provide outreach case management support to people experiencing, or at risk of, homelessness.
  • Develop Case Plans alongside the participant and tailor them according to each individuals' goals, background and needs
  • Develop Case Plans for dependents individually or incorporated into the care givers plan as per the individual needs
  • Implement wrap-around support which is led by the client, monitoring and reviewing them regularly
  • Put in place risk assessments and safety strategies prior to outreach support and home visits
  • Maintain accurate client information, reports and data recording them into relevant TSA databases in accordance with policies and procedures
  • Work with other TSA Services offering Homelessness support.

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

You will have

  • Tertiary or other qualifications within community services, social work or related discipline (Minimum Diploma Level, working toward a degree)
  • Understanding of Trauma-Informed Practice:
  • Solid level of experience (minimum 2+ years) in the implementation of case management and systems for disadvantaged and/or complex needs clients
  • Experience of working with the inclusive practice, including with people from culturally and linguistically diverse backgrounds is highly desirable
  • Awareness of mandatory reporting guidelines is highly desirable.
  • A valid Employee Working with Children Check
  • A valid Drivers licence
  • A willingness to undergo a National Police Check

What we offer

  • As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
  • Financial, retail and lifestyle discounts and benefits
  • Employee Assistance Program - Independent confidential counselling service
  • An inclusive culture of dedicated, passionate and professional team members

TSA Social Mission embraces diversity and encourages applications from

  • Aboriginal and Torres Strait Islander people,
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • people with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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