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Case Manager - Alcohol & Other Drugs

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is looking for Alcohol & Other Drug Case Manager, who can Facilitate groups, provide Case Management and basic counselling to support withdrawal and residential rehabilitation programs.

The Salvation Army Sunrise Centre Drug & Alcohol Service provides a structured 12 week residential and day program providing individual weekly counselling, group work, skills development and recreational activities.

Our rehabilitation and Withdrawal Services are open to both men and women over the age of 18 years wishing to address their substance misuse issues.


  • Group planning and facilitation is required.
  • Effective relationships are established with clients that encourage self-determination and participation
  • Case management support is provided to clients in accordance with TSA case management models and standards of practice
  • Ongoing assessment is made of the client's issues, needs and circumstances from initial intake to exit
  • Case management and client support is provided in a culturally sensitive manner
  • Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
  • Case plans are implemented with active client participation
  • Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers
  • A variety of groups are facilitated as appropriate to the worker's training and skills e.g. life skills, harm minimization, relapse prevention, anger management, communication, stress management
  • Clients are assisted with medication management including S4 & S 8 prescribed medications and appropriately recorded
  • Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
  • Accurate, up to date client records and data is maintained for all clients in accordance with Salvation Army standards and procedures using Salvation Army information systems
  • Risks to clients, staff and Salvation Army are identified and bought to the attention of the Team Leader as soon as possible
  • Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
  • Participation in team meetings, case conferences, monthly supervision and daily debriefing


  • Tertiary Qualification in Community Services or Degree Qualification
  • Diploma or Cert IV in Alcohol & other Drugs & Mental Health
  • A national police record check is required.
  • A current and valid Working with Children Check.
  • A current Northern Territory Drivers licence.
  • All staff are expected to participate in regular supervision, annual performance review and approved training.
  • Understanding of and commitment to the mission and values of The Salvation Army.
  • Demonstrated experience in working with Aboriginal and Torres Strait Islander people.
  • Experience in the Alcohol & Other Drugs and/or mental health sector.
  • Understands individual role and team/unit service delivery objectives and aligns activities accordingly
  • Initiates and develops goals and plans and uses feedback to inform future planning
  • Considers the implications of immediate and longer-term organisational issues and how these might impact on the achievement of service delivery goals
  • Responds proactively to changing circumstances and adjusts plans and schedules when necessary
  • Accommodates and responds with initiative to changing service priorities and operating environments
  • Develops networks and cooperates with colleagues and partners within and outside The Salvation Army
  • Supports effective partnerships of Corps/Social Programs and other Departments/Mission Enterprises as applicable

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Apply Now

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