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Case Manager

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

To provide intake, assessment, case management and support to clients who access the Red Shield Hostel for crisis accommodation.

Key Accountability Areas

Client Assessment and Support

  • Conduct assessments using appropriate information, tools and techniques to gather and analyse information.
  • Relate to people in a manner which is appropriate to their developmental and cognitive level of functioning and provide services in a professional and friendly manner.
  • Use appropriate risk models to assess levels of risk, harm and well-being, including complex risk assessments and the ability to action a plan to mitigate any identified risk. High risk resident must be promptly reported to the supervisor for appropriate action.
  • Facilitate and monitor the case management of clients, including active participation in case review meetings.
  • Participate in the access and intake system, answering phone calls and enquiries, screening and assessing needs, prioritising and making appropriate follow up appointments and referrals.
  • Maintain up-to-date client records and comply with data collection standards.
  • Positive working relationship clients and other key stakeholders.
  • Positive working relationship with clients seen through joint achievement of goals and client engagement.
  • Clients receive adequate levels of support in achieving goals and transitioning to independence.
  • Clients referred and connected to services, community and support.
  • Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals.
  • Clients appropriately supported to transition into alternative accommodation.

Building Relationships & Engagement

  • As one of the first contact point for people accessing the centre, the case manager will need to build a positive rapport with a wide range of people, as well as their family and friends.
  • Respects client confidentiality and maintain appropriate professional boundaries.
  • Build and maintain effective relationships with key stakeholders and assist other stakeholders to provide holistic and integrated care.
  • Relates to and communicates with people from diverse 'cultures', locations, ages and backgrounds.
  • Remains calm in difficult or aggressive situations.

Team Participation

  • Works collaboratively and co-operatively with other staff.
  • Attend and actively participate in team meetings.
  • Works cooperatively with others both formally and informally within the team.
  • Shared goals are developed and accomplished by taking an active role in the team and contributing ideas.
  • Accepts responsibility for accomplishing shared goals.


  • Risks to clients, staff and TSA are identified and bought to the attention of management as soon as possible.
  • Communicates effectively through thorough and accurate recordings including case notes, log book, diary and other reporting methods.
  • Participate in regular client reviews.
  • Prepare written reports, as required.

Professional Development

  • Engage in regular supervision.
  • Maintain knowledge of relevant sectors.
  • Sound working knowledge of principles and practices in areas including trauma informed practice and mental health.
  • Participate in professional development, training and forums, as required.



  • Understanding of and commitment to the mission and values of The Salvation Army.

Required experience

  • Extensive, demonstrated previous experience working in a social service environment.

Qualifications & Mandatory Requirements

  • Tertiary qualification in health, behavioural/social sciences, community services, or a related discipline that provides a sound understanding and knowledge of assessing and working with people at risk. A degree qualification is preferred.
  • NT Working with Children Check.
  • National Police check.
  • A current First Aid certificate.
  • A current drivers licence.

Previous applicants need not apply.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Apply Now

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