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Administration Assistant

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Family Violence Stream provides a wide range of services around the country to support women and women with children impacted by family and domestic violence. We offer refuge, children's and parenting services, counselling, support, men's programs, accommodation and advice to women and children who are experiencing, or who have experienced, family violence.


The role of the Support and Safety Hub is to provide:

  • A more visible contact point so that people know where to go for specialist support
  • Help for people to identify family violence and child well being issues
  • Advice based on contemporary risk assessment tools and guidance
  • Specialist support and tailored advice for victims, families and children, and perpetrators
  • Connection and coordination of access to support
  • A system-wide view of service capacity, client experience and outcomes

The Administration Assistant will be supporting Support & Safety Hub Practitioners to deliver high quality, safe and effective responses to Victorian women, children and families seeking support and safety through the Hub, and keep the perpetrator in view.

Administration Assistant will be required to work in a trauma & psychologically informed practice environment.

This position will be required to:

  • Create client profiles and relate all profiles.
  • Create screening and cases for clients and assign the case to the practitioner.
  • Maintain spreadsheet for Child Protection referral data and priority cases, and provide reports when required.
  • Maintain brokerage data on spreadsheet and update data on Client Relationship Management (CRM) system.
  • Assist practitioners with administration duties (includes scan and upload referral documents, update roster).
  • Support special functions such as the blitz on unallocated cases.
  • Administration assistance for L17 team (relief only - as required).
  • Handle client information in accordance with information security and privacy policies and requirements.
  • Participate in training and development activities designed to build capabilities to work effectively in the Hub environment.
  • Contribute to the review, development and implementation of systems, policies and procedures to build and enhance the Hub service model.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a full time position, 38 hours per week fixed term 12 month contract.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, Level 4.


Qualifications and Mandatory Requirements

  • Relevant qualification and experience in administration is essential.
  • Experience working in community services sector is desirable.
  • Strong administrative and organisational skills.
  • Excellent data entry skills and strong attention to detail.
  • A national police record check will be required (conducted by TSA)
  • A current and valid Working with Children Check is required
  • A current Victorian Drivers licence

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • people with a culturally or linguistically diverse background

Application Process

Applications (including a CV and Cover Letter) must be submitted via Workday portal by clicking Apply Now.

For a confidential discussion about the position, please contact Mary Howard, Program Manager on 0456 940 568 OR alternatively for a copy of the position description please email mary.howard@salvationarmy.org.au, using the subject line: Administration Assistant enquiry via EthicalJobs.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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