POSITION PURPOSE

As a Customer Relationships Manager, you’ll be the steady thread that holds each customer journey together — from the first moment of enquiry through to the final handshake after delivery. You are the person schools and community partners rely on: warm, attentive, and grounded, ensuring every interaction feels clear, supported, and genuinely cared for.

Working closely with your State Manager, you’ll manage bookings, coordinate logistics, and keep our CRM humming with accuracy and intention. You’ll be the bridge between customers, facilitators, and internal teams — making sure everyone has what they need, when they need it, so programs unfold seamlessly.

This role is about creating an experience that feels effortless on the outside because you’ve cared deeply about every detail on the inside.

ABOUT US

We are a learning and development organisation that works in schools, sporting clubs, corporations and communities around Australia supporting:

• girls and women to ignite their voices by giving them the tools to challenge the narrow expectations placed on them so they can live fuller and bolder lives (Tomorrow Woman);
• boys and men to grow their emotional muscle by having the courage to be vulnerable and talk with gravity (Tomorrow Man).

Utilising elite group facilitation and through engaging modern, relevant and directly applicable interventions and content, we empower participants with diverse backgrounds to create change.

We create interactive spaces that build genuine emotional muscle and agility. We do this with an unmatched facilitation style that uses human to human interaction to simulate real life scenarios to build soft skills that are translated directly into the school/workplace and life.

RESPONSIBILITIES

• Act as the primary contact for schools and community partners across Tier 1, 2, and 3 accounts.
• Manage enquiries, discovery calls, bookings, and schedule changes with clarity and care.
• Own booking administration and CRM accuracy using HubSpot and shared calendars.
• Lead the annual rebooking period, supporting retention and identifying upsell opportunities.
• Coordinate delivery schedules, facilitator availability, and travel logistics.
• Prepare booking, revenue, and capacity insights for internal reporting.
• Proactively flag risks, issues, or capacity constraints with solutions-focused thinking.
• Collaborate with marketing, facilitation teams, and interstate colleagues to improve systems and customer experience.

IDEALLY YOU HAVE

• Experience in customer service, coordination, or administrative roles (education or events experience a bonus).
• Excellent attention to detail paired with strong organisational skills.
• Experience using CRM systems (HubSpot highly regarded).
• Confident written and verbal communication, with a warm and human approach.
• Ability to manage competing priorities while maintaining calm professionalism.

REQUIREMENTS

Working with Children Check

WHAT YOU BRING TO THE ROLE

You’re a people-first operator who genuinely enjoys helping others feel supported and informed.

You communicate with ease — whether on the phone or over email — and you bring a steady, grounded presence when things get busy or plans shift unexpectedly.

You take pride in creating a seamless experience for every customer, noticing the small details that make a big difference. You’re proactive, solutions-oriented, and comfortable working autonomously, while also being a generous teammate who steps in to support others

You value clarity, consistency, and care. You enjoy keeping things organised, you’re energised by problem-solving, and you understand that the work behind the scenes is essential to the meaningful impact that happens in the room.

Above all, you believe in what we do — and you play a key role in helping that impact reach as many people as possible.

Next Steps

Please click "Apply Now" by the closing date to submit your application.