We're looking for an experienced Studio Experience Manager to join us and run our Melbourne studio like a well-oiled ship.

We are mostly based in ngar-go (Fitzroy, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us (soon to be 60), based mostly in Naarm (Melbourne), working across strategy, research, design, content, delivery and a wonderful support team.

You’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

Your expertise will be appreciated while you get busy making change in sectors like:

• arts, culture and public spaces
• children, youth and families
• cities, transport and housing
• climate, nature and energy
• education
• financial wellbeing
• First Nations
• health, wellbeing and care
• justice
• public service
• rural and regional communities, and
• sustainable economy

About the role

You'll deliver exceptional experiences for our clients and team. With support from our Head of Operations, you'll develop and maintain studio processes and systems to keep our beautiful studio humming. You will have experience in an office or hospitality management role, you love operating independently, can solve problems on the go and possess great communication and facilitation skills.

Key accountabilities

• Client experience: From warmly welcoming visitors, setting up and catering for meetings and ensuring our space is always beautiful and safe - you'll deliver exceptional experiences for our clients and team.

• Studio management: Managing our studio space (including design and maintenance), our building operations (including security and utilities), and providing an exceptional experience that’s true to our brand, for our clients and teams.
• Supplier management: Managing existing relationships and assessing the quality of service, and acquiring new relationships (that align with our business purpose).
• Operations coordination: Maintaining an inventory of all assets and tools used by our studio, ensuring cost efficiencies with use. You'll manage these assets and tools fully, including inductions for new staff, supporting staff with troubleshooting, and facilitating information sessions for new assets and tools.

Person requirements

• Either extensive hospitality, office or hotel management experience
• Experience with Google or Microsoft Office Suite and communication applications such as Slack and Zoom
• Possess a strong service mindset
• Be meticulous in all aspects of your work
• Possess excellent problem-solving skills
• Be creative and enjoy working in a dynamic and fast-paced environment
• Have a vibrant, friendly manner and be cool under pressure

You will also bring:

• An ability to thrive in a collaborative, creative team environment
• You treat others with kindness, empathy and respect
• You are optimistic and bring humour, lightness and play into your work
• You approach every moment thinking ‘how can I help?’
• You know your strengths and can support others to grow their skills in these areas

Benefits

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference

Learn more about our values, commitment to diversity, inclusion and equality and the way we work: today.design/careers.