We’re looking for a resourceful, thoughtful and creative human with a passion for creating positive impact through strategy, design and technology.

We encourage applications from Indigenous Australians, people with disabilities, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender and intersex (LGBTI) people.

About Today

Today is an award-winning strategic design studio, working across health, education, giving and public service.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, based mostly in Melbourne, working across strategy, research, design, content, delivery and a wonderful support team.

You’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, and making change.

About this role

You’ll be part of a strategic design team that has diverse skills across service design, strategy and innovation, with a well-developed research practice and a strong focus on co-design. You’ll work on a breadth of projects and contexts, with the opportunity for both variety and diving deep.

Your days will be spent:

• Conducting research (both qualitative and quantitative), and gathering inspiration and insight from interesting places
• Being part of multidisciplinary teams on projects big and small, from early discovery through to implementation
• Collaboratively developing ideas for business models, services and products, and proposing improvements to organisations with big ambitions for impact
• Giving form to ideas through wireframes, prototypes or service scenarios
• Facilitating workshops and other collaborative experiences with clients, stakeholders and people with lived experience
• Communicating ideas and research using a variety of techniques, including storytelling, user journeys, system maps, and service blueprints
• Building cases for change based on data and best practices
• Being a partner to our clients, supporting them through the process of making change
• Taking an active interest in strategy and design, and regularly share the subject with the broader team and community

Requirements

We’re looking for a mid-weight strategic designer with 3+ years experience in innovation, digital, strategy, or service design.

We are seeking somebody with a passion for social and environmental impact. You might not use the word ‘designer’ to describe yourself, and may have never set foot inside an agency or studio before. You will have a generalist problem-solving skill set, with depth or specialisation in an area (or areas).

• Developing strategic recommendations
• Creative problem solving
• Human-centred design, design research, and/or other forms of research
• You must be legally able to work in Australia

You might also have experience or interest in:

• UX design
• Content strategy
• Lean and agile methods
• Innovation ‘labs’ or social entrepreneurship
• Experience working with healthcare, education, not-for-profit, social enterprise or public sectors
• Change management and org design
• Data science and analytics
• Monitoring and evaluation
• Digital strategy
• Strategic foresight or trend forecasting
• Emerging technologies
• Brand strategy and communications planning
• Behaviour change

Benefits

• Work on projects with purpose. We work on big, complex challenges around people, communities and planet
• Our studio is set up to welcome clients in and develop close partnerships
• A creative, open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You are actively empowered to help shape the business, the work we do and the impact we create
• We care about people’s learning and career ambitions and have a compelling career framework to support this
• We offer an annual professional development allowance and time off for learning activities-we want you to grow
• A truly flexible workplace to make space for the other important parts of your life, including generous parental leave and your birthday off
• Bring your whole self to work. We love working with people who bring their personality, their experience and their uniqueness to the team
• An inclusive working environment that is warm and community inspired