• High impact not-for-profit with generous salary packaging benefits
• Meaningful work focused on improving population health outcomes
• Office located in Glebe, NSW with flexible and hybrid working arrangements

About the Sax Institute

The Sax Institute is an independent, not-for-profit organisation that improves health and wellbeing by driving better use of evidence in policies, programs and services. We have an international reputation as an Evidence Specialist, and over 20 years’ experience in working with governments, health organisations, research organisations to translate research findings into policy.

Our team values collaboration, flexibility and purpose-driven work. We come together in the office to connect, collaborate and learn, while also supporting flexible work arrangements. Our employee engagement survey shows our staff are proud to work here at the Institute and would recommend it as a great place to work – so read on and see how you can join the team!

About the role

Sitting within the Data and Research Services Division, this position plays a key role in ensuring that the administration and client services for two flagship programs of the Institute are effectively managed - Australia’s largest longitudinal study of ageing, the 45 and Up Study and SURE, a highly secure computing environment developed to help make best use of sensitive data and bring researchers from across Australia and the world to collaborate on large-scale health research projects.

Working with dedicated professionals, this is a diverse role that will be responsible for providing timely and accurate business and client services support to ensure that the 45 and Up & SURE program areas are promoted and accessible to the Institute’s clients, operate effectively and continue to grow. It would suit someone who is wanting to build on their current administration experience, with a particular focus on client and contracts administration within the health sector.

Responsibilities will include:

• Responding to researchers/clients on issues related to applications, contracting, invoicing and requests for information)
• Coordinate delivery of the programs including contract administration and management, project tracking, producing reports and providing administrative support to the team
• Working with the team to continually review and refine processes to ensure improvements are made to the programs
• Building and maintaining professional relationships with all internal and external stakeholders
• Taking initiative in following up and pursuing opportunities to engage with clients
• Maintaining up to date and accurate contract management records
• Providing assistance and support to the Deputy Director Operations on various projects and reports.

Selection Criteria

We are looking for a proactive and organised person with the following experience and current skill set:

• Excellent interpersonal skills, verbal and written communication skills and proven ability to work effectively with a diverse range of people including researchers, clinicians and government officers
• Excellent customer service skills, solutions orientated with a focus on achieving positive outcomes for customers, in a fast-paced operating environment.
• Experience in contract administration and/or licensing including providing support as to contract negotiations, variation and renewals, and fiscal management
• Excellent attention to detail and ability to both interpret and communicate complex information from multiple sources
• Adaptability and flexibility to handle novel and changing conditions, strong problem-solving skills
• Demonstrated experience in program management and/or coordination, ability to take initiative and to prioritise tasks
• Excellent (advanced) computer skills, including MS Access and other Microsoft Office programs, databases, and office management systems

Relevant tertiary qualifications and/or experience working in a health program or research environment would be highly regarded.

If this sounds interesting, please go to our Careers Opportunities page or see the attached Position Description to read more about the position.

Please contact Jo Tomlinson at [email protected] using the subject line: Program Officer enquiry via EthicalJobs if you have further questions about the role.

The Sax Institute is an Equal Opportunity Employer.