• Permanent full time position based on Bidjigal Country in Hurstville   
• Enjoy hybrid working flexibility and an accrued day off each month
• $111K - $118K + Super + Salary Packaging

Our Organisation

At The Benevolent Society, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, this belief has shaped who we are and how we work. 

We’re working towards a just society where everyone feels valued, safe and included. As a not for profit, independent and non-religious organisation, we proudly embrace diversity and are deeply committed to reconciliation. We welcome people from all backgrounds, identities and experiences to join us in creating positive change. 

 About the role 

You will lead, coach and support a team of Aged Care Case Managers to deliver high-quality, person-centred services that create meaningful outcomes for older Australians accessing in home care through both the Support at Home Program and Commonwealth Home Support Program (CHSP).

You will drive a positive team culture focused on accountability, collaboration and continuous improvement, while ensuring service delivery aligns with aged care standards, organisational goals and client expectations.

Using your leadership and clinical expertise, you will provide guidance on complex cases, support staff development, and foster a high-performing team environment where people feel empowered to do their best work.

Duties

• Lead, motivate and support the team to achieve service delivery targets, KPI’s and quality outcomes.
• Foster a positive, collaborative and client-centred team culture.
• Provide supervision, coaching, mentoring and performance management to team members.
• Support staff capability development through training, feedback and ongoing professional support.
• Monitor service delivery and client outcomes, identifying opportunities for continuous improvement.
• Provide leadership and consultation on complex client matters and escalations.
• Collaborate with internal and external stakeholders to strengthen service coordination and client outcomes.
• Support the Manager with operational oversight and act in their absence as required.

Skills and Requirements

• Demonstrated experience leading teams within aged care, community services, health or allied health environments.
• Proven experience managing and developing staff performance in a fast-paced service environment.
• Strong understanding of aged care legislation, compliance frameworks and quality standards.
• Ability to balance operational priorities with people leadership and client outcomes.
• Excellent interpersonal and communication skills, with the ability to build trusted relationships across diverse stakeholders.
• Experience supporting teams with complex client matters, risk management and service escalations.
• Relevant qualifications in nursing, social work, occupational therapy, psychology, aged care, community services or a related discipline

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:  

• Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!    
• Motor Vehicle Packaging Options -to suit your lifestyle.      
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.  
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.       
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.  
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.   
• Our Reconciliation Commitment - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing. 

next steps

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.      

Interested? Apply online today!   

Please click 'Apply Now' to submit your current CV and cover letter outlining your suitability and interest in the role.  

Have a question? Contact Saiesha Moodley on 0481 097 167 for a confidential, friendly chat today. 

This role aligns to the capability requirements of an Individual Contributor. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

Benevolent Society Capability Framework - Individual Contributor

Team Leader Aging - Position Profile - also see attached below.