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Case Manager - Capalaba / Loganholme

The Benevolent Society

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  • Full time position based primarily in Capalaba, however some travel between Capalaba and Loganholme Hubs will be required
  • $92k - $99k inclusive of Super + Salary Packaging
  • Flexible Friendly organisation, hybrid work options available!

About the role

Family and Child Connect (FaCC) services have been established across Queensland to support families who are at risk of entering or re-entering the child protection system.

FaCC are local, community-based services that help families to care for and protect their children at home, by connecting them to the right services at the right time. Broadly, the FaCC will:

  • Assess the information they receive with a focus on the safety and protection of the children in the family
  • Provide advice where appropriate
  • Make contact with the family to discuss the concerns
  • Assess the type and level of support required
  • Refer the family to services to assist them, including Intensive Family Support services, and
  • Support a Local Level Alliance (LLA) of government and non-government services within the community to ensure that vulnerable families receive the right mix of services.

As a Child & Family Practitioner with FaCC, you will undertake an initial assessment of family strengths and needs, determine an appropriate referral pathway for the family to help them achieve their goals, and follow up with services to ensure successful engagement. Typically we engage with families on a short term basis (6 weeks).


  • Conduct initial assessments of a family’s strengths and needs identifying their main goals
  • Identify and make appropriate referrals based on the goals; and follow up with services
  • Provide information and advice to families based on their individual circumstances
  • Assess and manage child protection risks for families
  • Liaise with key stakeholders in the community
  • Keep accurate and timely documentation of all client interactions and related tasks

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

  • Salary Benefits - You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
  • Motor Vehicle Packaging Options – to suit your lifestyle.
  • Work/Life Balance - Flexible work arrangements including hybrid home/office work arrangements (dependent on business need and program requirements), 1 accrued day off a month for full time employees.
  • Recognition and Reward – Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
  • Wellness - Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
  • Professional development – We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
  • Our Reconciliation Commitment – a First Nations employees are entitled up to 10 days of unpaid leave for ceremonial purposes, as well as the option to be a voice on our RAP working group, and have the opportunity for cultural and professional development that supports career pathways.

Skills and Experience

As an experienced Child & Family Practitioner you will have a relevant tertiary degree in Social Work, Psychology, Human Services or similar and:

  • A minimum of 12 months case management experience working with at risk children, young people and/or families in a child protection focused role, including experience undertaking comprehensive assessments is essential
  • Excellent understanding of child protection issues and client vulnerabilities such as drug and alcohol use, domestic violence, mental health issues, and the impact of trauma and the effect on child behaviour and development, along with experience identifying and addressing child protection concerns
  • An understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD) and LGBTIQ + communities
  • Strong organisation skills, time management skills, IT skills and ability to use technology in service delivery
  • Ability to multi-task and prioritise in a fast paced environment, ever changing environment
  • Ability to work unsupervised and remotely
  • High level of professional accountability and integrity and a belief that every parent has potential
  • A Current driver’s license

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. 

Apply today!

To apply please follow the link and submit your current CV along with a 1 page cover letter discussing your reasons for applying and suitability for the role.

Contact Emma on [email protected] using the subject line: Case Manager - Capalaba / Loganholme enquiry via EthicalJobs for a friendly confidential discussion.

*Internally this role is called a Child and Family Practitioner.

The Benevolent Society respects and promotes human rights and diversity and is committed to building an inclusive culture. We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members. We see ability not disability, if you identify as a person with a different ability, please get in contact to let us know how we can accommodate your needs. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.

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