Life at Vinnies

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

What we can offer you

• Work with a purpose – not your average organisation and not your average role!
• Competitive hourly rate and excellent employment benefits under our Employee Agreement
• Salary packaging arrangements – helping you save on tax
• Access to our Employee Assistance Program – our employees are our most valuable asset
• A welcoming and inclusive environment where you’ll always feel part of a team

The Opportunity

As a Contact Centre Operator, you will be responsible for providing high-quality support and services to members of the public as the first point of contact for calls for assistance, collection or donations and distribution of welfare items.

A key requirement of this position is the ability to liaise with members of the public, warehouse and distribution staff and Conferences to facilitate the timely and efficient delivery of services in accordance with the philosophy of the St Vincent de Paul Society Queensland.

This is a Permanent, Part-time position (25 hours per week) based in Townsville. This is a Monday to Friday role from 8:00 am to 1:00 pm.

To be successful in the role, you will meet the following selection criteria:

• Previous experience working within a call centre environment
• Previous experience receiving high volumes of calls and ability to maintain professional phone etiquette at all times
• Personal aptitude for ensuring accuracy and attention to detail
• Microsoft Office suite proficiency with intermediate aptitude in Word, Outlook and Excel
• Developed interpersonal, communication and organisation skills
• Ability to demonstrate a genuine respect for all people, regardless of situation
• Commitment to promoting and creating a safe workplace
• Understand of the commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society.

Ready to apply? We can’t wait to hear from you.

You can submit your application via the "Apply Now" button.

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples is strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.