Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

• Location: Inner Melbourne Community Hub – North Melbourne
• Work type: Full Time - Ongoing
• Salary: SCHADS 5 at $53.43 - $55.85 per hour + Superannuation + NFP Salary Packaging
• Working model: On Site

About the role

The Inner Melbourne Community Hub Ozanam House Case Management team comprises of Senior Key Workers (senior case managers) and key workers (case managers) who have the experience and ability to work closely with homeless and marginalised single adults residing in a crisis accommodation environment. The program aims to assist people in securing and maintaining affordable housing by addressing unmet needs through a case management process.

The Senior Key Worker will work within a multi-faceted team based at Ozanam House, supporting clients through crisis, recovery and growth by addressing support needs that may impact their ability to sustain accommodation. This is done through the development of a holistic, goal orientated case plan, creating linkages and supporting clients to access appropriate mainstream services and specialist services.

The Senior Key Worker will work from a collaborative, integrated and person led approach with clients, support the range of needs and issues affecting people who are homeless and residing in Ozanam House accommodation, including mental health, alcohol and other drugs, disability, justice, and family violence whilst managing competing demands in a crisis accommodation setting.

The Senior Key Worker will be required to lead and undertake complex operational work as well as lead the planning and co-ordination of activities within Inner Melbourne Community Hub. You will apply specialised knowledge, skills and professional judgement when performing core work functions relevant to the Ozanam House Case Management Team.

Key Selection Criteria

• Relevant tertiary qualification with 3–4 years’ experience in a related discipline (or substantial experience in lieu of formal qualifications where permitted).
• Valid Victorian Driver’s Licence.
• Demonstrated experience working with clients facing complex needs, including homelessness, financial hardship, family violence, disability, mental health and/or substance use.
• Strong understanding of professional boundaries, client engagement and case planning.
• Ability to deliver holistic, culturally responsive support tailored to individual client needs.
• Proven capability in managing challenging behaviours and conflict.
• Experience overseeing program planning, performance and resources.
• Strong commitment to social justice, human rights, self-determination and empowerment.

Want the full details? View the Position Description here.

Why join Vincentcare?

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

We are a leading community-focused organisation dedicated to supporting people experiencing disadvantage, including homelessness and those impacted by family violence.  We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including career development opportunities; salary packaging; study leave; family friendly, flexible working environment.

VincentCare is committed to demonstrating the principles of self-determination, reconciliation, intersectional inclusion, equity, and social justice.  This means that we will resolutely:

• Take specific steps to ensure that all staff, volunteers and clients feel valued and are treated with dignity and respect.
• Celebrate people’s diverse physical and cognitive abilities, mental or cognitive health status, cultural background and ethnicity, gender identity, sex characteristic, sexual orientation, age, faith or non-faith.
• Critically review our work to identify disadvantages and we actively seek to place the voices and expertise of marginalised people at the centre of our actions when improving our inclusion strategies.
• Lead by example in how we challenge disadvantage and contribute to a more equitable world which is free from discrimination and marginalisation.  

 Want to know more?

• Homelessness & Housing Services | VincentCare
• Facebook/VincentCareVictoria
• Instagram/VincentCareVictoria
• LinkedIn/VincentCareVictoria
• Youtube/VincentCareVictoria

How to apply

If this sounds like the right opportunity for you, we’d love to hear from you.

Please submit:

• Your CV
• A short cover letter outlining your suitability

Please note: applications will be reviewed as they are received and the role may close earlier. We encourage you to submit your application as soon as possible.

Phone enquiries may be made to Syacey Hill, Manager Support Services, on 0499 200 873.

Important information

• Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
• We are committed to child safety
• We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds

No agencies please. 

Where good happens #Goodworks