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Pride in Place Service Navigator

VincentCare Victoria
  • LGBTQIA+ Homelessness and Housing Service Navigator
  • 8 FTE, Fixed Term until June 2024
  • $ 44.92 - $ 46.95 per hour + Superannuation + NFP Salary Packaging

The Role:

VincentCare Victoria is seeking an appropriately-qualified person to take on the position of LGBTQIA+ Homelessness and Housing Service Navigator.

This position will undertake comprehensive and integrated case coordination and case management, undertaking case work and engaging clients in Pride in Place's LGBTQIA+ Housing and Homelessness Pathways function - the 'Support to independence Recovery Curriculum'.

In practice, LGBTQIA+ Homelessness and Housing Service Navigators will work to assist people to secure and maintain safe and affordable housing by addressing unmet needs via a case management process. They will work within a multi-faceted team alongside Peer Navigators (lived experience), supporting clients through crisis, recovery and growth by means of direct support and referring clients with diverse needs: mental health, substance use, social marginalisation, legal, family violence, intellectual and/or physical disability. The overall aim of the position is to stabilise the client's crisis, establish seamless pathways to ongoing supports and facilitate access to appropriate and sustainable housing.

Pride in Place's client journey and service navigation approach integrates the value of lived experience for both homelessness and discrimination to build an informed, empathic, and therapeutic recovery from the experience of homelessness. This client journey and case management approach will wrap around a range of services to address key drivers of homelessness engage clients with safe and responsive housing providers.

VincentCare Victoria:

VincentCare Victoria is an award winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Working with VincentCare:

A key strategic priority is attracting and retaining skilled and committed employees aligned to our values. VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including:

  • Career Development opportunities
  • Employee Assistance Program
  • Salary Packaging
  • Choice of Superannuation fund
  • Family friendly and flexibility
  • Study leave
  • The Ozanam Scholar Bursary

Diversity and Inclusion

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion. First Nations People, LGBTQIA+ people, people with disability, people of colour, public housing residents or people with a lived experience of homelessness are encouraged to apply.

Key Selection Criteria:

  • Case management of clients who identify as being part of the LGBTQIA+ community, who may present with multiple and complex support needs.
  • Develop appropriate individually tailored case plans in consultation with clients that are responsive to their needs and goals, and incorporates their strengths.
  • Develop and maintain a recovery-focused working relationship with clients to help support and maintain change through a case management process.
  • Work from a person centred, strengths-based approach that enshrines and respects diversity, equality, choice and client participation.
  • Incorporate assertive engagement and rapport building with clients. Create transferable relationships; promote independence and sustainable pathways out of homelessness.
  • Promote therapeutic interventions, engagement with health and other treatment services and social inclusion activities.

How to apply:

Applicants must submit their CV and a Cover Letter that details a response to each of the key selection criteria in the position description which is available below.

Phone enquiries may be made to Joshua Darvill on 0428 313 489.

VincentCare welcomes applications from people from diverse cultural & linguistic backgrounds including people who identify as Lesbian, Gay, Bisexual, Trans, Intersex, Aboriginal and/ or Torres Strait Islander.

All appointments within VincentCare Victoria are subject to satisfactory completion of a police check and character/performance reference checks. Police checks will be undertaken for the selected candidate prior to any job offer being confirmed. Police checks are also undertaken on a periodic basis during the period of employment.

All appointments are subject to disclosure of any relevant employment history of formal disciplinary action for improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside Australia.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent.

How to apply

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