• Location: Flexible in Australia
• Remuneration: Depending on experience (including unpaid and other experiences) and capacity to take on responsibility, the salary range is AUD $100,300 –$121,499 exclusive of superannuation.
• Benefits: https://sunriseproject.org/employee-benefits/
• Hours: Permanent, Full-time
• Reports to: Chief of Operations
• Project Code: P11
• Position No: 32
• Level: 4 - Senior Operations staff

Takes responsibility for financial management, operations and compliance. Operates with a high level of judgement, initiative and self-management with the ability to solve problems, and predict and manage risks appropriately. Works autonomously with minimal supervision. May manage vendors, contractors, staff.

About Us

Driven by a passion to solve the climate crisis, The Sunrise Project is a team of experienced change-makers, researchers and communications professionals with a mission to scale social movements to drive the global transition beyond fossil fuels. With programs and staff in Australia, and affiliated programs and staff in Europe, and North America, we have developed a unique model of grant making and campaigning that supports networks of organisations to drive powerful change towards our mission.

We have a dynamic and nimble organisational culture. We’re serious about supporting our people to thrive as we tackle the urgent climate challenge.

We believe that a diversity of experiences and perspectives will help us build stronger strategies, teams and movements. We strongly encourage First Nations people, people of colour, people living outside of cities, and people living with a disability to apply. We are continually working on becoming a better workplace for everyone. You can read our commitment to this work here.

About You

You are driven by a passion to solve the climate crisis. You love systems and processes that are lean and flexible but robust without being overly bureaucratic. You get how to support people to use these systems and bring people with you on that journey.

You enjoy helping our staff solve problems and get the best out of our IT services as well as proactively identifying ways to streamline our work and improve the security and resilience of our IT environment. You are a quick thinker and problem solver who is super-organised and passionate about tech and people.

About The Role

The role works both strategically and operationally so you will be comfortable pivoting between developing an IT Road Map to resolving some support issues. As Sunrise scales up, the role will be critical for overseeing our digital lifecycle by predicting issues, minimising user impact, automating resolutions and ensuring high availability of our tools. As part of the Operations Team, you’ll support building a performance and solutions driven culture across our global team by guiding, educating, upskilling our staff and supporting their daily IT needs.

This broad role requires high-level competence and experience in cloud-based services, security and privacy, and up to Level 3 helpdesk.

Our IT environment is designed to be secure, easy to maintain and readily available from any location. We have Apple laptops and rely on standard tools configured appropriately to support our teams to work effectively and securely to achieve the Sunrise mission.

We support networks of organisations to work together to achieve outcomes that would not be possible by individual organisations acting alone. We expect all roles at Sunrise to actively support the capacity building of these networks and partner organisations.

Key Responsibilities

• Manages information technology (hardware, software, networking and implementation) to ensure it supports the strategy and goals of the organisation.
• Develops a sound IT strategy, initiate and drive projects utilising the latest technology and implement systems to enhance operational efficiency while supporting a healthy culture
• Provides authoritative advice on technical matters
• Develops, implements and monitors reporting mechanisms for governance, security and risk management practices to support compliance and mitigate risks.
• Leads, manages & administers IT infrastructure, platforms & architecture
• Leads to strategies, policy development, projects and continuous improvement within the IT space.
• Partners with outsourced providers to deliver a follow-the-sun helpdesk function
• Develops & implements IT policy & best practice guides
• Designs training programs and delivers workshops for staff
• Conducts regular system audits
• Onboards new staff in IT desktop systems & application (Mac environment)
• Budgeting, expense management and procurement.

Required skills and experience

• Experience in a similar or related role including unpaid, grassroots or lived experience
• Demonstrated understanding of IT risk management in a high-security context
• Experience in the administration of cloud-based virtualisation and storage.
• Demonstrated high level commitment to IT service delivery
• Competency in a range of collaboration tools incl. Asana, Slack, Box or similar.
• Well-developed communication and interpersonal skills, with a proactive approach to customer service.
• Experience with stand-alone systems operations in a global IT ecosystem
• High level technical competency
• Proven analytical skills & ability to diagnose & resolve problems & automate resolutions
• Experience developing and implementing IT plans and policies
• Documentation skills (e.g. user guides, short training videos, presentations)
• Understanding and interest in new technologies and trends
• Ability to self-manage to deadlines and with competing priorities
• A passion for action on climate change and a commitment to social justice
• Tertiary qualifications in IT or equivalent industry experience.

If you meet some but not all of the criteria for this position, are unsure, but you’re keen on the role - please get in touch. We value and recognise experience that has been unpaid, from the grassroots or is lived experience.

How to apply for this job

In our commitment to inclusive hiring, we use the BeApplied hiring system to assess candidates. BeApplied reduces the opportunity for unconscious bias by allowing for reviews of anonymised responses to work sample (Sift) questions to formulate our initial shortlist.

When you click Apply Now, you will be taken to the BeApplied site. Please follow the instructions carefully. We recognise that some candidates may require an alternative to our written application process. If you would like to discuss any requirements or accommodations prior to applying, please get in touch [email protected] using the subject line: IT Manager - Australia-Wide / Remote / Work From Home enquiry via EthicalJobs.