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Housing Options Facilitator - Melbourne / Sydney / Brisbane

Summer Foundation

The Summer Foundation’s aim is to resolve the issue of young people living in Nursing Homes.  Our Mission is to create, lead and demonstrate long-term sustainable change that stops young people from being forced to live in nursing homes because there is nowhere else for them.

The Summer Foundation’s Housing Hub Team works nationally with people living with disability to allow them to live independently, often for the first time. This team is strongly accountable and has clearly defined project delivery dates and high expectations of success.

Currently the team is looking for a passionate, driven and energetic team member to deliver high impact phone support for people with disability and stakeholders who support people to find out about their options, receive capacity building and articulate their housing needs and preferences. A big part of this role is listening to people’s needs, being present to each caller and providing them with the resources they require to move ahead.

The Housing Options Facilitator’s Key Responsibilities include:

Phone Support Line

  • Delivery of  phone support  that aims to raise awareness, build capacity and gather housing preferences in order to support people to acquire SDA funding including answering all incoming calls and providing advice and support to callers
  • Undertaking co-design of the phone support linel model with people with lived experience of disability and being a housing seeker where necessary
  • Documenting the guidelines for the phone line and undertake all steps required to develop the line, train the back up staff, develop resources for back up staff
  • Collate feedback on the phone line to inform how it could be improved

Enquiry Management

  • Respond to all messages on the phone line promptly
  • Respond to all incoming emails from Housing Seekers and Supporters, connecting them to Housing Hub resources and information


  • Contribute to the development of resources that provide information to housing seekers on their housing journey
  • Collate data on common questions and needs of Seekers and Supporters to inform the development of quality resources

Qualifications, skills & experience


  • Allied health or disability relevant qualifications and/or relevant experience.

Skills & experience

  • Previous experience in the disability sector working with people with complex needs.
  • Community engagement experience including networking and stakeholder engagement.
  • Knowledge of the NDIS, Housing and Support for people with disability.
  • Confident public speaker.
  • Advanced knowledge of Microsoft Office Suite and Google Drive
  • Excellent verbal, written and presentation skills.
  • Friendly, compassionate and displays empathy.

The Summer Foundation offers amazing flexibility and full time or part time hours (0.8) can be negotiated.  We also offer Salary Packaging, a supportive and collaborative team environment, and the opportunity to feel good about what you achieve at the end of the day. 

People living with disability are encouraged to apply. Lived experience is valued by the organisation and looked upon favourably.

The key to this role is to deliver on time and extremely valuable support to People living with Disability and other sector professionals. Patience, efficiency, expertise and adherence to the Summer Foundation values is so important. Apply to be part of this amazing team, who are making a difference every day.

 A position description is attached.

How to apply

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