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Engagement and Recovery Lead

Suitsme

Are you passionate about mental health?

Do you think mental health services can be delivered differently?

Do you get excited about apps and new technology?

Do you want to influence the future of an innovative start-up?

If so, this is the role you’ve been looking for!

ABOUT US

Suitsme is a start-up providing mental health support under the National Disability Insurance Scheme (NDIS). We are growing fast and looking for a flexible, motivated Engagement and Recovery Lead to join the team.

We are 100% app based; our app connects qualified support workers with people seeking NDIS support. You can find out more about us at www.suitsme.app.

The bigger picture stuff

  • Suitsme is one of Australia's first App based mental health specialist NDIS provider

  • We are growing fast are aiming to have impact at scale leveraging technology to help people with mental health conditions

  • Most importantly we aim to create great human connection

ABOUT YOU

  • You are passionate about supporting clients on their recovery journey

  • You get technology, in particular mobile phone apps.

  • You thrive on human connection and are able to build rapport and communicate confidently with clients and other stakeholders.

  • You have at experience working in mental health services

  • You have an understanding a NDIS policy and pricing

  • You have a minimum qualification of Cert IV in a relevant field

  • You are flexible and have capacity to increase your usual hours when required

  • Able to adapt to the fast pace and changing priorities that exist in a startup

  • You are able to work from the office and from home

THE ROLE

  • Build rapport and trust with key referrers, clients, their families and carers

  • Support the Suitsme community by efficiently and diligently responding with care to clients, their families, Support Coordinators and others

  • Undertake the Suitsme client onboarding process

  • Monitor user data and follow up with clients and support workers to ensure the highest level of service quality

  • Seek client feedback, understand their needs and ensure a positive client experience

  • Respond to general enquiries via email, telephone and txt

  • Respond to and resolve incidents and complaints or escalate to management

  • Provide guidance and advice on Suitsme documents / policy and resources to support workers

WHY SUITSME

  • Get in at the ground floor and have the ability to influence Suitsme's future

  • Join an awesome, highly motivated team and make a difference to the lives of people living with mental health conditions

  • Incredible flexibility. Once you are trained we are very open to when and where you work

  • This is a role that can grow with you. Suitsme is aiming to scale up quickly

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