• Flexible working arrangements - WFH and CBD office

The (ABMDR) is a not-for-profit registry of volunteers who are willing to donate blood stem cells for people with life-threatening illness such as leukaemia. ABMDR is part of a global network that manages the information and processes that match potential donors with patients in need. We’re proudly in the business of saving lives.

As a Donor Support Coordinator, you will be working with a professional and passionate team coordinating the processing of search requests for Australian donors by patient teams seeking matched unrelated bone marrow/blood stem cells donors for Australian and International patients. The purpose of this role is to coordinate and fulfil requests on Australian donors including extended typing, verification testing, workup, collection, and follow-up.

What would a typical day look like?

You might be:

• Contacting donors to inform them they have been identified as a potential match for a patient in urgent need of a blood stem cell transplant
• Contacting donors to perform an over-the-phone health screening and organise further testing
• Coordinating a donation schedule with a specialised nurse at one of our accredited collection hospitals
• Conducting post-donation donor follow-up
• Respond to enquiries from potential and existing donors, internal and external stakeholders
• Updating and maintaining donor records in our donor management and registry systems

You will have:

• Excellent communication skills with a high level of interpersonal, and relationship management skills and a proven capacity to work effectively with a wide range of stakeholders
• Strong organisational skills to efficiently manage caseloads and prioritise tasks.
• Previous experience in office administration, providing high-level customer service and maintaining confidentiality.
• Ability to plan and operate with minimal supervision in a team environment
• Excellent attention to detail, particularly in relation to the management of data
• Able to develop expertise in ABMDR’s operations, to effectively communicate these to ABMDR customers.
• Thorough knowledge of Microsoft Office

It would a be great if you had knowledge of CRMs.

Your dedication and hard work will be rewarded with:

• Pride that your work will impact lives for the better
• Generous salary packaging benefits

As part of the recruitment process, you may be required to participate in relevant National Police, Employment History and/or Professional Membership and Qualification checks and validation of Australian Work Rights, prior to offer of employment at ABMDR.

ABMDR is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

For further details on this position please contact Jenna Passaro on 02 9052 3321 or Hayley Croston on 02 9052 3326.

We are not accepting applications from Recruitment Agencies