To be a part of St John NSW is to be a part of something bigger - no matter what your job or role. Every day we save lives through first aid. Our first aid products and courses give you the skills, tools, knowledge, and confidence to help in the event of an emergency.

As a not-for-profit organisation, when you attend a course or buy a product from St John NSW, you're helping to support our community programs including free first aid training for primary school students, leadership development programs for our volunteers, and event health services for local and state community events. Around the world, our humanitarian mission is to prevent and relieve sickness and injury and to act to enhance the health and wellbeing of people of all races and creeds.

About the Role

Reporting to the Fundraising and Partnerships Manager, the Campaign and Event Executive will be responsible for the successful delivery of St John (NSW) donor journey management (CRM), integrated direct marketing appeals (print, eDM, social and digital), campaigns and events to increase new donations, provide meaningful donor experiences, create a culture of referrals and improve retention.

This role is either Full time or Part time

Key Responsibilities Include:

Customer service

• Providing excellent end-to-end customer service for all donor programs via events, telephone, email, post, social, digital and other
• Administering and maintaining the donor database, issuing receipts and managing the donor journey process via the CRM
• Answering all enquiries and requests in a timely manner

Campaigns

• Providing full operational support for the Appeals, Regular Giving, Bequest, High Value and Alumni donation channels
• Liaising with clients and suppliers to source best prices and manage delivery timelines
• Implementing personalised campaigns to acquire new donors and improve retention
• Overseeing the implementation of a welcome program to new donors
• Providing weekly and month reports against key measures

Events

• Providing full operational support for all Donor Events and Signature Fundraising Campaign

Marketing support

• Working in partnership with the Marketing team to develop an annual digital fundraising promotional schedule

Our Ideal Candidate has:

• Previous experience in a fundraising, marketing, events or customer service team with internal stakeholders to secure key content (quotes, project briefs, other) to meet program deadlines
• Exceptional presentation and customer service skills
• Proactive team building skills
• Strong attention to detail
• Strong team player work ethic, with the ability to work as part of a fast paced results driven team
• Able to demonstrate empathy with the ethos of the organisation
• Able to work effectively within a commercial and not-for-profit cultural environment