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Support Services Officer

  • Do you want to be part of an innovative organisation that makes a real difference?

Who are we?

At Sonder, we’ve been helping people across South Australia to improve their wellbeing and live better lives since 1993. We support thousands of people each year with mental health challenges, drug and alcohol use concerns, chronic disease management and employment.

Why are we hiring?

You may have noticed recently that Sonder has been advertising a large number of role opportunities - this is all due to our significant growth which has resulted in us being able to support more people in more communities. Whilst our growth has led to us now employing over 300 people, we’ve made sure to retain our friendly culture and practical approach.

What benefits can we offer?

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

  • Flexible working arrangements
  • Generous salary packaging options
  • Meal & entertainment allowances
  • Paid parental leave, and much more!

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

Learn about the position:

  • Location: headspace Edinburgh North
  • Hours: 1FTE

The Support Services Officer is responsible for the provision of high level customer service and administrative/operational support to clients, staff, internal and external stakeholders of Sonder in a confidential, proficient and friendly manner.

Your responsibilities will be:

  • Provide internal and external clients with professional, friendly, timely information and answering phone queries, emails, receiving clients/visitors/deliveries and logging/notifying their arrival as applicable.
  • Ensure all correspondence is dealt with efficiently including collecting, logging and distributing accordingly.
  • Attend to all mental health enquiries, internal and external, by phone, email and fax.
  • Work co-operatively within the People and Culture team, exchange information and assist other team members to achieve team objectives and work outcomes.

Experience requirements:

  • Demonstrated experience working within a fast-paced environment;
  • Experience in the delivery of effective and proficient client-focused administrative and front of house support
  • Experience in dealing with a high demand of enquiries from members of the public, particularly enquires of a sensitive or confidential nature.
  • Experience in the provision of high level, professional and courteous customer service.

Qualification requirements:

  • Certificate level in Business Administration or similar, desirable but not essential.

We encourage all applicants to read through the full position description before applying. This can be found at http://sonder.net.au/careers/

Please note: In accordance with the Emergency Management Direction No 2, regarding Healthcare Setting Workers, it is a condition of employment that you have the first dose of COVID-19 vaccination by 8th November 2021 or have an endorsed medical exemption that meets government requirements.

How to apply:

Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website, which can be accessed by clicking Apply Now.

Feel free to send any enquiries to employment@sonder.net.au using the subject line: Support Services Officer enquiry via EthicalJobs.

How to apply

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