SolarQuotes® is Hiring a Lead Investigator & Customer Service Hero!

Do you have a keen eye for detail, love talking to people, and enjoy solving problems? SolarQuotes® is on the lookout for a dedicated Lead Investigator to help us deliver high-quality leads to our 500+ installers across Australia—quickly and accurately.

Who We Are

At SolarQuotes, we make buying high-quality solar, batteries, EV chargers, and heat pumps fun, safe, and easy for homeowners while helping great installers thrive.

Your Role

As our Lead Investigator & Customer Service Hero, you’ll play a crucial role in ensuring homeowners complete our lead process while delivering exceptional customer service. Your key responsibilities will include:

• Contacting homeowners who haven’t completed their application and gathering missing details.
• Answering homeowner questions with the help of our AI agent, Alan.
• Responding to inquiries via phone, email, SMS, and Zendesk.
• Identifying and handling incomplete leads—verifying details, sorting spam, and escalating as
• needed.
• Collaborating with our IT team to improve processes.
• Confidently using multiple CRM systems (Lead Manager, Zendesk, BaseCamp).

What We Offer

• A flexible work-from-home role or a CBD office—whatever suits you best.
• A dynamic, quirky team of 15+ passionate individuals working toward a greener future.
• The chance to work with cutting-edge AI tools.

What We’re Looking For

• Exceptional customer service skills—a "do whatever it takes" attitude to help homeowners and solar installers.
• Tech-savvy & AI-friendly—comfortable using software and learning new systems.
• Strong communication skills—both written and verbal.
• Meticulous attention to detail—you’ll be the last line of defence for lead quality.
• A love of numbers & problem-solving—this role requires analytical thinking.
• A questioning mind—curiosity and initiative will serve you well.
• Availability for weekend work—flexibility is key.

Ready to Join Us?

If this sounds like you, we’d love to hear from you!

Apply today and help us electrify Australian homes!