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Operations Manager - Hospitality Venues

Society Melbourne

Society Melbourne is a fast growing social enterprise based in Melbourne. We established Australia’s first non-profit crepe van, Crêpes for Change, in 2015, a non-profit coffee cart, The Coffee Cart Changing Lives, in 2016, in 2018 our first bricks and mortar cafe home.one, and in 2019 our second bricks and mortar cafe home.two.

Our amazing team is young and dynamic with big dreams of changing the world; sparked by the vision of eliminating youth homelessness.

For more information, check out our recent Impact Report.


Our goal is to measurably and sustainably change the lives of as many at-risk young people as we can. We aim to do this through creating pathways out of the homelessness cycle for the young people that we work with.

To date, we have supported over 40 young people to exit the homelessness cycle through both our home.plate Training Program and through rental support.


The Operations Manager is a new and exciting role addition to our current team. They are a key leader in Society Melbourne, who is ultimately accountable and responsible for the hospitality operations, as well as supporting the smooth running of the behind-the-scenes operations. The Operations Manager is responsible for ensuring that each current venue is consistently delivering its set revenue and impact outcomes, whilst continuously finding ways to improve the operations of the venues. The Operations Manager also plays a key role in supporting the Managing Director to run organisational operations as well as to develop and work on new projects.


  • Manage the everyday operations of Society Melbourne’s five hospitality social enterprises ensuring that all five are consistently delivering on their revenue and impact goals,

  • Support, work with, and create development opportunities for venue managers and hospitality team members,

  • Pursue, plan and direct new hospitality projects and opportunities as they arise,

  • Regular business financial management including payroll, budgeting, and cash flow,

  • Identify opportunities for Society Melbourne to increase operational efficiency,

  • Overseeing organisational compliance, including updating and maintaining policies and procedures and ensuring these are followed by team members,

  • Role-modelling our mission-driven team culture and strong values to the entire Society Melbourne team.


  • You have at least five years of experience working in hospitality management,

  • You are a great people manager who loves to bring out the best in your team,

  • You have a good understanding of the not-for-profit/ social enterprise space and are keen to contribute,

  • You love to dive into a good sales report/ budget/ spreadsheet and to identify and action gaps,

  • You are super-dooper organised,

  • You are ready to dedicate your working hours to support young people in exiting the cycle of homelessness.

Please view the full job ad and position description here.

How to apply

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