• Full-time (1.0 FTE), ongoing
• Location: flexible (Hybrid)

Social Traders is seeking a hands-on, solutions-focused Digital Systems Specialist to own and continuously improve our business systems and digital infrastructure.

This role is ideal for someone who thrives on building efficient systems, enjoys solving complex problems, and is motivated by the opportunity to support meaningful change in a for-purpose organisation. As Australia’s industry body for social enterprise and social performance, Social Traders plays a pivotal role in embedding social value into how business and government operate - and this role underpins that work by ensuring our digital systems enable scale, efficiency, and impact.

You will take ownership of our CRM and connected systems, oversee integrations and automations, and partner across teams to design and implement better digital processes. From day-to-day user support through to delivering improvements aligned with our digital strategy, this is a role for someone who enjoys both operational reliability and continuous innovation.

This role will suit someone who values ownership, is detail-oriented, enjoys cross-team collaboration, and is motivated by the opportunity to apply their digital expertise in a purpose-led environment.

What you’ll do

• Maintain and optimise our CRM and connected business systems, including configuration, data management, and integrations
• Build automations and workflows that reduce manual effort and improve efficiency across teams
• Provide day-to-day system support and training to ensure confident and consistent use across the organisation
• Partner with internal teams to gather requirements and design digital solutions aligned to business needs
• Maintain data integrity across systems to support reporting, insights, and decision-making
• Support and troubleshoot the member portal, acting as a first point of contact for users
• Identify opportunities for new digital tools and process improvements that enhance our services and scalability

What you’ll bring

• 3+ years’ experience in digital operations, CRM administration, tech business analysis, or similar roles
• Experience managing CRM platforms and building automations or integrations (low-code/no-code tools)
• Strong problem-solving skills and a practical, solutions-oriented mindset
• Ability to translate business needs into effective digital solutions
• Confidence working independently with strong ownership and accountability
• Clear communication skills and ability to work across teams
• Experience with data management, reporting, python and SQL is highly regarded

About us

Social Traders is Australia's industry body for social enterprise and social performance. We're Australia's social enterprise certifier, and partner for business and government on social performance. We've worked with over 1,200 social enterprises and 300 corporates since 2008 and catalysed $1.4 billion in contracts for social enterprises.

• We aspire to create a culture that is diverse, optimistic, innovative, and collaborative.
• We champion diversity and inclusivity in our team, starting with imagination and talking openly with curiosity.
• We take an ecosystem perspective and work as an intermediary to connect the dots between social enterprises and our corporate members.
• We actively support Reconciliation and strengthening relationships between Aboriginal and Torres Strait Islander peoples and non-Indigenous Australians.

next steps

We encourage individuals from all stages, backgrounds, and life experiences to join our team.

First Nations People, people living with disability, people experiencing mental health conditions, parents, carers, and individuals across a range of ethnicities, religious beliefs, and gender and/or sexual orientations are encouraged to apply.

We offer flexible working arrangements, ongoing support for professional development, and our employer-funded Employee Assistance Program (EAP) for you and your immediate family.

Please click the 'Apply Now' button below to submit your application.

Applicants are asked to review the position description attached below prior to applying.

Applications close: 5pm on the closing date

Please send your enquiries to [email protected] using the subject line: Digital Systems Specialist - Flexible Location enquiry via EthicalJobs.