This role is offered on a permanent, full-time basis and is based in Surry Hills.

About Us

Our vision is a society that respects and upholds the rights of older people.

Seniors Rights Service has been assisting older Australians as the leading provider of legal services, aged care advocacy, education and information to seniors in NSW since 1986. We raise awareness and empower older people to activate, uphold, extend and defend their individual rights. We achieve our purpose by providing accessible and confidential legal services, aged care advocacy and information.

About the Opportunity

Seniors Rights Service is seeking a dedicated and highly skilled Practice Lead for its Advocacy Programs to take on a significant role in developing and improving the National Aged Care Advocacy Program (NACAP) practice framework.

In this role, you will have the opportunity to make a real difference by enhancing the quality of services and support provided to our clients. You will be responsible for developing toolkits, workflows, program logic, and theories of change. In addition, you will analyse client satisfaction surveys, improve data collection methods, streamline training programs and coach program employees on contemporary practices for optimal results.

As the Practice Lead, you will be responsible for managing projects that support Seniors Rights Service's Quality Framework. You will oversee data accuracy and quality by managing the internal data and quality committee and support the recruitment of data champions across the Advocacy teams. By improving the quality of services and support provided by our teams, you will play a crucial role in making a positive impact on the lives of older people and ensuring that they receive the care and respect they deserve.

This role offers a flexible work arrangement that combines office-based and remote working, providing an excellent opportunity to achieve a healthy work-life balance.

About You

• Exceptional planning, organisational and operational capabilities, demonstrated through past projects and deliverables.
• Excellent understanding and experience in the development and implementation of program logics, theories of change and outcomes frameworks.
• Strong influencing and communication capabilities with experience impacting positive organisation outcomes that are aligned with strategic goals.
• Excellent verbal and written communication skills demonstrated in business documents, policies, training packages and other organisation resources.
• Experience leading and implementing projects, practices, or ways of working in a not-for-profit environment, preferably in the aged care sector.

What’s in it for you?

• Experience a collaborative and fun work culture in a growing organisation.
• Great flexibility with access to hybrid work arrangements.
• Competitive salary with NFP Salary Packaging benefits.
• 15 days personal/carer’s leave and gifted leave between Christmas and New Year.
• Feel good knowing you are working for an organisation with a strong social conscience and presence within our community.

Interested in applying?

If you are interested in this opportunity, please submit your resume and a cover letter including responses to the below questions.

• Why are you interested in applying for this role?
• What knowledge, skills and attributes do you have that would make you the ideal candidate?

At Seniors Rights Service we:

• Seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, disability, sexuality, and cultures - and one that reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islanders people to apply.
• Believe vaccination to be the best way to keep our employees and clients safe. We require all employees to be willing to obtain an annual flu vaccination and be fully COVID vaccinated.
• Require all employee to undertake and maintain a National Criminal History check.

Applications without a cover letter will not be considered.