Job Summary
- Applications close:
- Job posted on: 23rd Feb 2024
This role is offered on a permanent, part-time basis and is based in Sydney.
Our vision is a society that respects and upholds the rights of older people.
At Seniors Rights Service, we firmly believe in the inherent right of every elderly person to live a life of dignity, respect, and independence. Our unwavering commitment to this belief has been the driving force behind our tireless efforts to empower the elderly community in New South Wales since 1986. Through our free legal services, advocacy, and educational programs, we strive to create a society that values and upholds the rights of older people, enabling them to live their lives with the respect and dignity they truly deserve.
This is an exciting opportunity to join a team that is committed to providing a responsive and professional service to older people seeking support and information in relation to advocacy services. The core responsibility of the Advocacy Specialist Intake Officer, National Contact Centre is to support the Older Persons Advocacy Network (OPAN) by managing the overflow from the National Advocacy line and the OPAN reception line.
The Intake Officer is also responsible for the intake and assessment of new and existing clients who contact the National Advocacy line, providing and collecting accurate information from callers and closing out calls where possible. This role will liaise with OPAN and organisations within the OPAN Network, triaging calls and ensuring all callers to the National Advocacy line feel supported and receive a positive, informative, and seamless experience.
Your role will involve assessing and directing new clients to the appropriate Service Delivery Organisation including the Aged Care Quality and Safety Commission during core hours when advocacy services are required. You will also be responsible for managing urgent advocacy escalations during overflow periods for the OPAN Network and ensuring that callers to the National Advocacy line receive the best possible experience. You will be expected to provide accurate information to callers and help them understand the choices available to them and the consequences of those choices. You will be collaborating with key roles both internally and within the wider OPAN network, and be able to support older people nationally, build strong relationships with key stakeholders as well as contribute to systemic advocacy activities and OPAN projects.
As an Advocacy Specialist Intake Officer, National Contact Centre, it is essential you have:
If you are interested in this opportunity, please submit your CV and a cover letter including responses to the both the below questions.