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Community Services Team Leader

Spinal Cord Injuries Australia
  • Work for a leading national NDIS, For Purpose organisation
  • Lead a team working to break down barriers for people living with a disability
  • Full-time or Part-Time role with flexibility to work from home

Spinal Cord Injuries Australia (SCIA) is a member-based national for purpose organisation promoting independence for people with a spinal cord injury and other physical disabilities.  We provide NDIS and other services to support and assist our clients to achieve their goals with improved independence. Working together with our customers, our aim is to eliminate the barriers that restrict social inclusion for people with a spinal cord injury and other physical disability, developing a society which is accessible in every way.

The Community Services Team Leader is responsible for assisting in the operational processes of Client Plan Management. The Team Leader will manage their own case load of Support Coordination and Plan Management clients, and will have additional responsibilities that will aid Management in monitoring operational plans and budgets and managing staff productivity to ensure that billable hours and key performance measures are met.

  • Participate in the development and work practices of SCIA’s plan management/financial intermediary services
  • Be a point of contact for a small team providing case management/support coordination and plan management/financial intermediary services. 
  • Participate in and facilitate organising training and wellbeing of staff
  • Participate in project work at the request of the Community Services Manager
  • Facilitate NDIS training for the team, including Regional Offices
  • Participate in the recruitment of new team members
  • Participate in any necessary audits that occur for the NDIS services
  • Liaise with the external service providers regarding invoices and resolving issues as required
  • Maintain customer files in internal CRM system (Salesforce) and ensure all supporting documents are attached

Skills required include:

  • Previous experience as a Community Service Co-ordinator within the Disability Sector
  • Proven ability to lead a small team 
  • Excellent understanding of the NDIS
  • Strong customer service experience and the ability to manage any complex customer issues
  • Ability to prioritise between team leader and community services portfolio management duties.
  • Good interpersonal and communication skills, highly service oriented
  • Strong MS Office skills with intermediate Excel skills
  • Good time management skills with the ability to organise and prioritise effectively
  • Ability to develop and maintain collaborative relationships at all levels of an organisation
  • Tertiary qualifications are desirable.
  • Commitment to improving the circumstances of marginalised and disadvantaged people
  • Unrestricted NSW driver's licence.

SCIA offers a flexible, supportive and friendly work environment and an attractive remuneration package including PBI salary packaging options

The position can be worked either full-time (37.5 hrs p/w) or Part - Time (30 hrs p/w).

Our Plan Management Team are based in St Peters however, this role can be worked remotely from the office during the COVID-19 period in respect of social distancing requirements and will be reviewed at an appropriate time.

If you are interested in this rewarding and challenging opportunity please email a covering letter explaining your interest in this role and our organisation. Please use the "APPLY" button to submit your application. You may contact Olivia Colacicco on 1800 819 775 for more information.

Successful candidates are required to complete pre-employment screening including a criminal background check.

We encourage people with a disability to apply for roles and talk to us about opportunities with SCIA.

How to apply

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