Your future Workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage.  Our strength lies in our shared purpose and values.  We welcome individuality and support each other to bring our best and whole selves to the work we do each day. Join us in making a meaningful difference in a fun and friendly organisation with a big heart

Your new role

The Admissions Coordinator is responsible for building and maintaining strong sector relationships to promote Sacred Heart Community and strengthen referral pathways, ensuring people who may benefit from the service can access it in a timely and supported way. The role oversees the full enquiry‑to‑admission process, managing referrals, waitlists and occupancy while guiding prospective residents and their support networks through a clear, respectful and person‑centred admissions journey. You will also support residents’ transition into the home, promoting a trauma‑informed, culturally safe and person‑centred approach that ensures residents feel welcomed, informed and supported throughout the transition.

Download a copy of the position description attached below.

Your day to day

• Build and maintain strong relationships with sector partners to strengthen referral pathways and support timely access to Sacred Heart Community
• Promote understanding of Sacred Heart Community’s specialised role, eligibility criteria and referral processes
• Oversee enquiries, referrals, waitlists and occupancy, proactively planning for vacancies
• Monitor and report on referral trends and admission outcomes to inform service planning
• Work with the Residential Manager and clinical team to assess referrals and admission suitability
• Ensure assessments confirm Sacred Heart Community can safely meet clinical, behavioural and psychosocial needs
• Coordinate holistic assessments covering health, mental health, psychosocial history, disability supports and social connections
• Liaise with clinical and finance teams to support accurate funding and service planning

The person we're looking for

The successful candidate will have:

• Working knowledge of aged care systems, funding and regulatory requirements, or the capability to rapidly develop this knowledge.
• Experience supporting people accessing NDIS and coordinating supports with external providers.
• Demonstrated experience working with individuals experiencing homelessness, disadvantage or complex psychosocial needs.
• Ability to navigate and coordinate access across complex service systems, including admissions, intake and assessments.
• Strong relationship‑management skills with hospitals, housing, homelessness and community‑based services.
• Well‑developed organisational skills, with the ability to manage competing priorities and maintain effective admissions processes.

The perks of the job

• Permanent Part Time, 30.4 hours per week
• Working in a supportive team and having the opportunity to develop professional skills
• Access to in-house training
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
• Be located in the heart of St Kilda, close to public transport & parking
• Completing your workday knowing you have made a meaningful difference to residents’ lives

To join our team, please click "Apply Now", then scroll down and enter your details at the bottom of the page.

For more information about the role, please contact Lydia Chin, People and Culture Business Partner at [email protected] using the subject line: Admissions Coordinator - Aged Care enquiry via EthicalJobs.

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity and actively foster an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

All appointments are subject to Police Checks and certain roles require additional pre-screening as outlined in the position description. Sacred Heart Mission complies with all industry standards which entails many of our roles to require a NDIS Worker Screening Check.

A position description is attached.