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Program Manager - Ngulla Mia

Richmond Wellbeing

Who are we

Richmond Wellbeing (RW) is a leading values-based organisation providing mental health services for consumers across Western Australia. We offer supported accommodation along with a wide range of community services including NDIS support. At the heart of our organisation is an ethos and commitment to support everyone in the community to live a valued and fulfilling life.

About Ngulla Mia

Ngulla Mia is a 32-bed facility that provides a safe and secure temporary residence for adults experiencing mental distress, who are homeless or at risk of homelessness. We aim to provide a safe space, where everyone is welcomed and valued. We provide tailored support aimed at meeting the individual needs of our clients and enable them to pursue their recovery goals

About the role

Reporting to the Senior Residential Manager, the Program Manager role is responsible for providing an environment that enables consumers living with serious and persistent mental illness to confidently embark on a journey of recovery and to attain the kind of life they desire.

Your other main responsibilities of the role include:

  • Absolute commitment to ensuring people experiencing mental distress receive high quality and respectful services.
  • Provide a recovery enabling environment with strong oversight of consumer outcomes and service excellence.
  • Manage strategically, develop and lead the team in the delivery of the provision of the services ensuring they are compliant with quality standards and contractual and legislative requirements.
  • Lead and implement changes and maintain a culture of openness, feedback and productivity.
  • Influence the operational activities by contributing to the on-going development and improvement of the service.
  • Retain and develop a high performing team.
  • Develop and maintain internal and external relationships with key stakeholders.
  • Network, liaise, and collaborate with a broad range of organisations, peak bodies, funding bodies and government departments.
  • Financial management including compliance with program budgets, authorisation of program expenditure, financial systems, and resources.
  • Evaluate and report on services.
  • Areas of risk and solutions are bought to the attention of management and improvements are implemented.

About you

You will possess the following key attributes:

  • Relevant degree in Social Work, Occupational Therapy, Psychology, Human Services and/or Business Management would be highly regarded including Bachelor of Project Management or Master of Business Administration (MBA).
  • 5 years’ experience in leading and managing teams in a complex service delivery health care setting.
  • Demonstrated ability to deliver service outcomes on time and in compliance with funding accreditation body requirements.
  • Experience and knowledge of change management principles, methodologies, tools and an ability to apply them in the workplace.
  • Demonstrated ability to develop and maintain effective relationships with key stakeholders.
  • Demonstrated experience in budget and financial management.
  • Strong interpersonal and communication skills.
  • Demonstrated interest in community and social outcomes.
  • A personal alignment with the values of Richmond Wellbeing.
  • Experience working within the Recovery Framework, Person Centred and Trauma informed practice would be highly regarded.

Why Work for Richmond Wellbeing?

Besides providing high quality professional development and a supportive work environment, we also offer:

  • A competitive salary up to $105,000, and use of motor vehicle, laptop and mobile phone.
  • Benefits of not for profit salary packaging.
  • Additional Birthday and Wellbeing day leave.

How to apply

Applying is easy. Have your cover letter (addressing how your skills and experience meet the key attributes of the role) and resume ready and send to hr@rw.org.au, using the subject line: Program Manager - Ngulla Mia application via EthicalJobs.

Have questions?

Your queries can be forwarded to the People and Culture Team at hr@rw.org.au.

Richmond Wellbeing reserves the right to close this position prior to the closing date.

Richmond Wellbeing welcomes and celebrates individuals from all diverse groups and backgrounds. Our workplace actively seeks to include, welcome and value unique contributions of all people.

Before an offer of employment can be made, Richmond Wellbeing requires a National Police Clearance no older than 6 months.

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