It takes courage.

It takes courage to ask better questions.

To look beyond the numbers and uncover the story they tell.

To build systems that help people make better decisions and ultimately create better outcomes for the community.

At Richmind WA, we're transforming mental health services across Western Australia, and we're looking for a Business Intelligence & Insights Lead who wants their work to have real impact.

This isn't a traditional reporting role.

It's an opportunity to shape how one of WA's leading mental health organisations uses data to improve lives.

Why this role matters

Every day, our teams support people experiencing mental health challenges, homelessness and psychosocial disability. Across those services, we collect valuable information about outcomes, recovery journeys and operational performance.

Your role is to turn that information into meaningful insight.

You'll work alongside service leaders, executives and frontline teams to answer the questions that matter most:

• What's making the biggest difference for our consumers?
• Where can we improve service delivery?
• How do we make better decisions backed by evidence?

The dashboards, models and reporting frameworks you build won't just sit on a screen, they'll help shape the future of mental wellbeing services in WA.

What you'll be doing

You'll lead the development of Richmind WA's business intelligence capability by:

• Designing intuitive dashboards and reporting environments.
• Building scalable data models and automated reporting solutions.
• Leading reporting for our Outcome Measurement Framework.
• Partnering with leaders to turn business questions into practical insights.
• Improving data accessibility and self-service analytics across the organisation.
• Helping build a culture where data informs decisions at every level.

You'll have the opportunity to influence our future analytics environment and explore emerging technologies that help us continually evolve.

About you

You're naturally curious and enjoy finding patterns others might miss.

You can move comfortably between technical detail and strategic conversation, translating complex data into stories that people understand and act on.

You'll bring:

• Minimum of 5 years’ experience in a similar role
• Strong experience with Business Intelligence platforms such as Power BI.
• Advanced SQL and data modelling capability.
• Experience designing and delivering end-to-end reporting solutions.
• A passion for automation and improving efficiency.
• The ability to communicate effectively with both technical and non-technical stakeholders.
• Experience within health, community services, NDIS or outcome measurement frameworks will be highly regarded, but what matters most is your ability to help people use data to make better decisions.
• A current working with Children Check

• A current NDIS Worker Screening Check 

• A valid Driver’s licence 

Why Join Richmind WA?

Because this work matters, and so do you.

At Richmind WA, we are committed to creating a workplace where people feel supported, valued and connected to purpose.

Our values:

• Living and breathing recovery
• Being brave and exploring
• Listening deeply and learning
• Putting people first
• Being passionate about inclusion and belonging

We work with Elders and First Nations staff to ensure culturally safe supports and value people of every background, identity, and experience.

We also offer:

• Meaningful work, every single day
• Salary packaging up to $18,640 (boosts your take-home pay)
• Two bonus leave days, your birthday + wellbeing leave
• Training, mentoring, and access to LinkedIn Learning
• Four weeks of annual leave (with the option to buy more)
• Free and confidential Employee Assistance Program
• Long service leave after 5 years

Compliance Requirements

Successful applicants will require:

• National Police Clearance
• Valid WA Driver’s Licence
• NDIS Screen Check

Ready to make an impact?

If you're excited by the opportunity to use data to drive better decisions and improve mental health outcomes across Western Australia, we'd love to hear from you.

To submit your application, please click 'Apply Now' by the closing date.

Please submit your resume and a cover letter addressing the Role Requirements in the position description. 

To review the position description, please email [email protected] using the subject line: Business Intelligence and Insights Lead Position Description Enquiry via EthicalJobs.

Applications without a cover letter will not be considered. 

At Richmind WA, we celebrate diversity and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges, people with disability and those from diverse cultural communities.

Apply now and help turn insight into impact.

We assess applications as they’re received, so don’t wait, we’d love to hear from you.