About the role

We currently have several opportunities for enthusiastic and motivated Customer Care Officers to join our Client Services team at our Epping Facility, on a casual basis.

Customer Care Officers at RSPCA Victoria are responsible for providing a high level of service to internal and external customers, including assisting the public with general enquiries and purchases, assisting with animal admissions, adoptions and local government obligations in a way that enhances the reputation of RSPCA Victoria within the community.

This diverse and interesting role will challenge and reward you by providing opportunities to:

• Contribute to the daily management of animals entering and leaving shelters operated by RSPCA Victoria.
• Provide a high level of service to customers, with care and without judgement, in the admission, adoption and surrender of animals, whilst also working with local governments to reunite animals with their owners.
• Provide education, support and guidance to members of the public to influence positive animal welfare outcomes and promote the diverse services of RSPCA Victoria.
• Ensure all necessary administration relating to customer interactions and the management of animals are recorded accurately and in a timely manner.
• Effectively communicate and work collaboratively with peers across all departments, and behave in accordance with the RSPCA Victoria values and associated policies;
• Contribute to safe work practices by knowing and complying with all WH&S policies and procedures.

Skills and Experience

• Previous experience in an animal care or customer service role is highly desirable, including knowledge of animal anatomy, behaviour, disease recognition and safe handling;
• Ability to work in a fast paced and challenging work environment, whilst showing great care and compassion to the animals in our shelter and members of the public;
• Demonstrated experience working collaboratively in a team environment;
• The ability to work rotating rosters including weekends and public holidays.
• Holds or is willing to complete a Certificate II in Animal Studies or Customer Service (or equivalent) will be highly regarded but not essential.

Qualifications & Other Requirements

• Successful candidates will be required to complete a national police check and provide evidence of a current tetanus vaccination.
• Successful candidates will also be required to work over a rotating roster which includes weekends and public holidays as required.

A Position Description is attached.