RSL Victoria leads, represents and provides services to over 270 Sub-Branches across the state and currently has over 160,000 members. The RSL through its staff and volunteers provides assistance to past and present defence force personnel and their families with a range of services focussed on the DVA Wellbeing model for veterans, in Education, Employment, Health, Housing, Financial Support, Social Support & Connection, and Recognition of Service.

Unlike a solicitor, an RSL Military Compensation Advocate is someone who does not necessarily hold a qualification as a para legal or a law degree.

An advocate is one who “pleads in favour of another’s case, supports or urges by argument, defends, vindicates or espouses a cause”.

In the context of the RSL, a Military Compensation Advocate assists both serving and ex-serving members of the Australian Defence Force (ADF) and their widows to lodge claims for compensation to the Department of Veterans’ Affairs (DVA).

THE ROLE:

• Maintain a responsive, customer-focused approach and ensure the rights, needs and preferences of staff, volunteers and members of the veteran community are respected.
• Maintain privacy and confidentiality of all staff, volunteers and members of the ex-service community receiving assistance and support through RSL.
• Comply with OH&S and other legislative requirements in relation to own work practices.
• Maintain knowledge and skills relevant to position by participating in educational opportunities and maintaining continuous professional development.
• Working in accordance with the Vision, Mission and Values of the Returned & Services League of Australia (Victorian Branch), Veteran Services Directorate (VSD).
• Develop, foster, and maintain a sound professional working relationship with stakeholders such as, other Ex-Service Organisations (ESO), Case Officers / Delegates within the Department of Veterans’ Affairs (DVA) and RSL Sub-Branches.
• Ensuring members of the ex-service community get access to rightful entitlements and services.

YOU:

• Commitment to promoting the Mission and Values of the RSL
• Experience in Microsoft technologies – Office 365
• Excellent problem-solving skills
• Excellent oral communication and active listening skills
• Excellent written communication skills
• High level planning and organisation skills
• Time management skills with an ability to prioritise workload
• Ability to work autonomously as well as collaboratively with cross functional teams
• Leadership skills and experience
• Energetic and flexible with a positive can-do attitude
• Demonstrated ability to maintain confidentiality
• Demonstrated commitment to quality customer service
• Demonstrated ability to empathise with clients regarding their needs.

We invite all Levels of Advocates to apply, training will be provided through the Advocacy Training & Development Program (ATDP) in conjunction with the training the candidate will be mentored by a Senior Military Compensation Advocate.

So if you would like to be part of a team of talented professionals who work toward providing and delivering a positive future for Veterans and their families hit the apply now button.

Any queries regarding this exciting opportunity can be directed to Lesley Lomas on 0438 984 591 or [email protected], using the subject line: Military Compensation Advocate enquiry via EthicalJobs.