OVERVIEW OF ORGANISATION:

Refugee Legal is an independent community legal centre specialising in refugee and immigration law, policy and practice. Refugee Legal has been assisting asylum seekers, refugees and disadvantaged migrants in the community and in detention for over 38 years and has substantial casework experience and expertise. Refugee Legal’s work involves the provision of key legal assistance to those who could not otherwise obtain it due to financial and other forms of distinct disadvantage often related to their cultural or linguistically diverse backgrounds or experiences of torture or trauma.

Position Summary:

The Lead Administration Officer will play a key role in a dynamic team environment, providing accurate, timely and high-quality administrative assistance to support Refugee Legal’s daily operations. This position involves core administrative tasks, including answering calls from clients, handling emails and other inquiries, as well as supervising frontline administration staff. The Lead Administration Officer must be adaptable and thrive in a fast-paced environment, effectively managing tasks under pressure.

The Lead Administration Officer, together with the frontline administration team, will be the first point of contact for enquiries from clients, students, Continuing Professional Development (CPD) participants, sector stakeholders and the general public.

A full Position Description that includes Key Selection Criteria is attached below.