The headspace team are looking for a motivated and passionate Practice Manager to provide support to our Parramatta and Castle Hill offices!

The position available is:

• Parental Leave Relief
• Closed-term Full-time from May 2024 to March 2025
• Flexible working arrangements can be negotiated with preferred candidate, part-time will also be considered
• Working Monday to Friday
• Flexibility to be based at our Parramatta or Castle Hill office (with travel required between both sites)
• Attractive hourly rates equivalent to $34.25-$35.74/hr + 11% Super + Tax-Free Salary Packaging

About headspace and Flourish Australia

headspace is the National Youth Mental Health Foundation supporting young people aged 12-25 years with their mental & general health care needs. headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. headspace brings together local health services under the one roof making it easier for young people and their families to find the information they need.

Flourish Australia has a long and proud history of providing recovery-oriented mental health services in Australia. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

About the Opportunity

As the headspace Practice Manager, you will work under the direction of the Clinical & Operations Manager, to provide office management and administrative support functions for the headspace teams at Parramatta and Castle Hill.

On a day-to-day basis, you will:

• Provide office management and administrative support to headspace operations
• Coordinate the recruitment and induction of new headspace staff
• Ensure appropriate documentation for credentialing, registration, insurance & service agreements of private practitioners
• Ensure accuracy and confidentiality of medical & client records
• Oversee daily financial operations, including conducting Medicare billing reviews, reconciliation of invoices, delivering invoices and creating reports
• Be responsible for the administration of internal & external audits of staff files & service delivery etc

The Practice Manager will be responsible for providing support to Parramatta & Castle Hill.

Selection Criteria

• Possession of tertiary qualifications in business management, administration, finance, or human resources.
• Have a minimum 3 years of experience in a similar role(s).
• Are able to demonstrate an in depth knowledge of allied health/ medical practice management.
• Have excellent understanding and knowledge of Medicare billing, Electronic Medical Records, and the Australian health system.
• Excellent interpersonal and communication skills.
• Have a high degree of computer literacy, including demonstrated experience with report writing and electronic client information management systems.

About the Benefits

• Level 9 on the Flourish Australia Enterprise Agreement (2018)
• Tax-Free Salary Packaging available up to $15,900
• Generous leave provisions including 17.5% leave loading and 2 additional days of personal leave + extra day paid leave over Christmas/New Year
• Family-friendly and flexible working conditions
• Opportunities for career progression, professional development and training such as Mental Health First Aid and ASIST
• Employee Assistance Program for confidential wellbeing support
• Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
• Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
• Employee discounts at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy.