• Permanent Full-Time
• Ipswich / Toowoomba

Safe and sustainable housing begins with people and is strengthened through consistent, recovery-oriented support. Based in either the West Moreton Ipswich or Darling Downs Toowoomba region, the Team Leader (Homelessness) provides leadership, supervision, and operational oversight for the IRHP team across both locations, ensuring consistent, high-quality service delivery for people experiencing or at risk of homelessness and living with mental health challenges.

The role supports staff performance, coordinates service delivery, and maintains strong stakeholder relationships aligned with program requirements. By guiding and mentoring Recovery Support Workers, you will strengthen quality, consistency, and confidence in practice across the service while supporting positive wellbeing and housing outcomes for participants.

Your day will include:

• Leading the day-to-day delivery of housing and psychosocial supports across the West Moreton / Ipswich region
• Providing leadership, supervision, mentoring, and practice guidance to Recovery Support Workers
• Supporting people experiencing or at risk of homelessness to access and sustain safe, appropriate housing
• Embedding trauma-informed, and strengths-based practice across the service
• Supporting teams to respond to complexity, emerging risk, and changing participant needs
• Building and maintaining collaborative relationships with housing providers, clinical services, and community stakeholders
• Overseeing documentation, reporting, service quality, and continuous improvement activities

You Will Need:

• Relevant tertiary qualification in Social Work, Psychology, Human Services, or a related field (or equivalent experience)
• Demonstrated leadership experience in mental health, community services, or homelessness settings, with a strong understanding of recovery-oriented practice
• Ability to supervise staff, manage complex situations, and build effective stakeholder relationships
• Strong communication, organisation, and problem-solving skills

The ideal candidate will demonstrate respect, integrity, and professionalism, communicate openly and respectfully, build positive working relationships, and contribute to a supportive, values led team culture through reflection, accountability, and continuous improvement.

Why RFQ?

At RFQ, we believe in the power of values led, recovery-oriented support to change lives. This opportunity offers the chance to take our commitment further by guiding practice, building capability, and strengthening how psychosocial recovery support is delivered across our services.

By stepping into this role, you will have the opportunity to:

• Access a competitive remuneration package with salary packaging options
• Lead and support a committed team delivering meaningful community-based outcomes
• Strengthen housing stability and wellbeing outcomes for people experiencing disadvantage
• Access flexible and family-friendly working arrangements where possible
• Access a free Employee Assistance Program for you and your immediate family
• Access ongoing professional development and leadership growth opportunities
• Work within a supportive, values-led organisation committed to recovery and wellbeing

Apply Now!

If you’re ready to make a real difference and support people to live with confidence and independence, submit your application, together with your resume, by selecting "Apply now".

You’ll be taken to our online portal where you will find more information including the Position Description.

Further information about the role can be obtained by contacting the Area Manager, Karen Suey via email: [email protected] using the subject line: Team Leader - Homelessness - Ipswich / Toowoomba enquiry via EthicalJobs.

Please note that RFQ is an organisation that embraces diversity.

The position will be subject to a Criminal History Check, which will be in the form of an NDIS Worker Screening Clearance. For further information please visit: Before you start - Disability Worker Screening.