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Support Coordinator - The Way Back Support Service - Kingaroy

Richmond Fellowship Queensland
  • Kingaroy
  • Fixed Term Full-Time
  • Values driven staff engagement culture 30% above industry benchmarks
  • Salary packaging of up to $15,900 general expenses + $2,650 entertainment benefits
  • SCHADS Level 3 Rates + NFP Salary Packaging + Employee Assistance Program available

About the position

  • The Way Back Support Service is an aftercare suicide prevention program, and the Support Coordinator is responsible for providing short term non-clinical support coordination services.
  • This is a challenging and highly rewarding role. You will integrate, complement and work collaboratively with existing services to improve the immediacy of follow-up responses for people who are at a high risk of suicide, or who have recently attempted suicide in accordance with RFQ’s Models of Practice.
  • Along with all RFQ staff, the Support Coordinator supports and fosters a culture which values lived experience, promotes genuine and open relationships, conflict resolution, responsibility for self, mutual respect and personal growth founded on support values of empowerment, trust, compassion, resilience, diversity, integrity, and lifelong learning. Fixed-term full-time position with an end date of 31/12/2024. No weekend or on call for this position.

Benefits and Culture

  • An ethical employer with amazing teams that are purpose driven
  • Above industry standards for staff satisfaction – a culture of success
  • A centre of excellence and learning
  • Competitive remuneration of $36.00/hour to $38.60/hour plus penalty rates (as applicable)
  • Salary packaging of up to $15,900 general expenses + $2,650 entertainment benefits / FBT year, novated leasing, mortgage review service and personal parking expenses
  • Comprehensive support infrastructure - mobile Client Information Management System and Employee Assistance Program (available for staff and their family)
  • Career development and unique training opportunities available

Qualifications and Skills

  • Diploma or Certificate IV in Community Services or related discipline and significant demonstrated experience working with people with mental illness and/or people who are experiencing ideation/crisis
  • Understanding of suicidal behaviors, suicidal crisis/ideation and its effects on individuals, families and the whole community
  • Ability to develop and implement support plans with clients
  • Demonstrated ability to work effectively in a team and contribute positively and constructively to achieve the organisation's objectives
  • Demonstrated effective interpersonal, oral and written communication skills including the ability to advocate for clients and the organisation, and make accurate and timely written records
  • Demonstrated ability to plan, manage, and work to achieve team and individual priorities and capacities
  • Valid driver’s licence and access to a registered roadworthy and insured vehicle (minimum third-party property)
  • Undergo criminal history screening and obtain and maintain a NDIS Worker Screening clearance and positive notice Blue Card in accordance with the Disability Services Act 2006 (QLD), the Disability Services Regulation, and the Working with Children (Risk Management and Screening) Act 2000 (QLD).
  • The position requires a NDIS worker screening clearance. For further information please visit:

About RFQ

  • RFQ is a leading not-for-profit organisation which is experiencing transformational growth, specialising in supporting people who face mental health challenges. We have 21 Service sites across Queensland, with head office operations located in the inner south suburbs of Brisbane. RFQ also delivers national telehealth services.


  • Please submit your application (maximum two pages), addressing full list of selection criteria, skills and attributes outlined on the position description, together with your resume identifying two referees (including current report)
  • Further information about the role can be obtained by contacting Area Manager, Laura Lattanzio on 07 4634 0983
  • A position description is attached
  • RFQ has a diversified workforce and encourages applications from people with a lived mental health experience, Aboriginal and Torres Strait Islander, and culturally and linguistically diverse backgrounds
  • Applications will be progressively considered upon receipt

How to apply

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