About us

Relationship Matters, is a dynamic, values based not-for-profit organisation specialising in relationship, family and individual counselling, mediation and education. For over 77 years we have been committed to making a difference to our clients no matter which sector of our Community they come from. We continue to provide high quality relationship counselling, dispute resolution and relationship education services. Relationship Matters also provide Employee Assistance Programs, training and workplace consulting.

Relationship Matters is a child safe organisation, we have zero tolerance for child abuse, and we actively work to keep children safe.
At Relationship Matters, we believe in the power of diversity. We are committed to an inclusive, affirming and safe environment. We welcome people of all gender identities, gender expressions, sexual orientations, races, cultures, religions or backgrounds.

About the role

Relationship Matters is hiring an Office Coordinator to provide efficient, high-quality administrative support that enhances daily operations. This role is ideal for someone who enjoys a variety of tasks and excels at building strong relationships across all areas of the business. We are seeking a solution-focused individual eager to streamline processes and drive improvements.

Responsibilities will include:

General Administration

• Provide general administrative support to the Executive Team of Relationship Matters assisting with tasks and coordination as needed.
• Monitor grants and tender subscriptions for funding opportunities and share with the Executive Team.
• Arrange travel plans for managers and employees, including flights, car rentals, hotel accommodation.
• Provide meeting support to Leadership Team Meetings ensuring the timely distribution of agendas and accurate minutes.
• Provide assistance with the coordination of organisational meetings and events, including room bookings, catering and attendance as directed.
• Prepare information, reports, forms, presentations and correspondence as requested by the Executive Team, conducting research and gathering supporting data as needed.
• Maintain update organisational forms and administrative records.
• Other duties that may be directed by the Executive Director – Corporate Services from time to time.

Database Administration

• Assist with the maintenance of the organisation’s internal Customer Relationship Management (CRM) system ensuring data is appropriately segmented to maximise stakeholder and consumer reach.
• Maintenance internal databases for the organisation’s assets, equipment and facilities.
• Facilities Administration
• Address the day-to-day property repairs and maintenance issues across all Relationship Matters sites.
• Maintain a register for Facilities Management issues ensuring appropriate Management are aware of hazards and risks.
• Maintain the register of security cards for all RM sites and ensure that there is a master key system in place for all buildings.

Information Technology

• Assist with troubleshooting minor ICT system issues and escalating technical problems to external managed service provider
• Identify, provide guidance and build ICT training resources to better support staff.
• Support the organisation’s Intranet (SharePoint) ensuring content is regularly updated and aligned with company policies and branding acting as a key point of contact for staff regarding intranet use and resources.
• Support staff through onboarding and orientation process ensuring they are well supported with ICT.

Office Administration

• Ensure the regular maintenance of office equipment and maintain a clean and organised office environment.
• Ensure that all staff are appropriately trained in all office equipment in their proper use.
• Address day-to-day equipment issues across all locations.
• Maintain the register of parking cards.

About you

As our ideal candidate, you will have:

Key Skills

• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Effective verbal and written communications
• Good understanding of IT troubleshooting to resolve minor issues (computer set up, video conferencing systems, printer errors)
• Proficiency in Microsoft Office applications, including Teams.
• Familiarity with role-specific software such as CRM systems, Adobe Pro, Canva.
• Demonstrated experience in using SharePoint
• Customer service orientation
• Ability to work independently and as part of a team
• Adaptability and flexibility in a changing environment

Qualifications and Experience

• Certificate III in Business Administration or equivalent qualification
• Minimum 5 year experience in an administrative or customer service role.

Personal Qualities

• Ability to take responsibility and work unsupervised, as well as part of a team.
• Affinity with Relationship Matters values.
• Generosity of spirit.
• Capacity to ‘join-in’.
• Flexibility.
• Highest ethical and professional standing.
• Team player.

To apply

Relationship Matters is an inclusive and child safe organisation and we encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, and lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) people

Application details and a position description including key selection criteria are available from relationshipmatters.com.au/employment.

Applications can be submitted by clicking ‘Apply Now’. The role is for immediate appointment so those interested are encouraged to apply as soon as possible.

For enquiries regarding this position, please contact Karen Corboy on 1300 543 396.