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Operations and Account Manager

Reground Pty Ltd

About Reground

Reground is a waste education service committed to changing behaviour around waste. We believe waste is a resource. We collect coffee, chaff, and soft plastics from cafes, offices, retail stores, and roasteries in Melbourne and we are actively engaged in changing the systems around waste both through applied solutions and advocacy work. We have diverted over 560,000 kilos of coffee from landfill to community and home gardeners and helped businesses move closer to being waste-free. We are a small and impactful team, excited to introduce a skilled and energetic Collections Manager to the team.

About the Role

Reground is looking for an enthusiastic Collection and Account Manager to join Reground and help take our collections of coffee, chaff, and soft plastics to the next level.

At Reground we work 4 days per week, we believe this creates healthier, happier people and better results. Our headquarters are in Alphington, sharing space with Melbourne Farmers Market, 3000acres, and Farmwall. This role is based mostly out of our office in Alphington and sometimes in other parts of Melbourne or at home. You will need to live in Melbourne to be considered for this role.

The Collection and Account Manager will oversee Reground’s weekly collections and deliveries, manage our depot including all of our machinery in Alphington, onboard and maintain Reground clients and as a start take on the role of part-time Reground driver. Having a full understanding of the Reground service and relationships we have is crucial and you can only do this by being a Reground driver. You will be proficient at driving the van as well as maintaining relationships and bring your past experience to the job of managing and optimising Reground’s operations. After a tough 2020, you will help get Reground’s collections back on their feet, making it better than it was and help us grow this model to other parts of the country. You will be a disciplined and efficient worker who is committed to the cause.

We currently collect coffee, chaff, and soft plastics from over 80 venues every week, delivering to community gardens, home gardeners, and local plastics recyclers. Attention to detail, seeing opportunities and communication are key in this role. You will be a good multi-tasker that can adjust to a new situation fast - whether that be a new stop on the collection run, a left-of-field request from a customer, changes to the run schedule, managing expectations with a smile is a natural state for you.

Key Tasks and Responsibilities

This role will require you to be flexible and ready to jump in for what is needed.

  • Reground driver for 2 shifts per week, included in your 4 days (subject to change)
  • Scheduling venues and end users, developing run sheets and driver rosters
  • Responding to emails with end-users (coffee recipients)
  • Managing our hello emails
  • Managing vehicle and other machinery making sure everything is always ready to be used
  • Management of drivers and operational staff
  • Growing and managing relationships with plastics recyclers
  • Scheduling plastics delivery/collections and plastics sorting when required
  • Maintaining an overview of our processes and updating them if need be
  • Collecting and maintaining Reground diversion data
  • Develop, implement and enforce policies and procedures ensuring a high level of OH&S
  • Managing inbound sales requests from start to finish
  • Account management with existing clients
  • Creating the model and growing the Reground solutions to other parts of Australia in collaboration with the Managing Director and Business Development and Consultancy Manager

About you

  • Lives and breathes sustainability and solutions that work for the people and the planet
  • Demonstrated capacity to be highly organised, work independently and under pressure in a multitask environment
  • Proven ability to problem-solve in the moment
  • Organised and attention to detail - balancing email management, rosters, and scheduling, ensuring no collections are missed
  • Excellent written and verbal communication skills
  • Agile and can cope with urgent and sudden changes
  • High level of capability in Microsoft Office, namely Excel, CRM systems, and general computer use
  • Customer service experience
  • Commitment to continuous improvement, optimisation, and seizing new opportunities

A little extra

  • Confidence in your strength and healthy physique in order to keep safe and protected while working with heavy bins
  • Forklift license (not a must)
  • Clean drivers license

We look forward to hearing from you

How to apply

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