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Operations Support Officer

  • Use your administration skills to make a real difference to families facing childhood cancer
  • Part-time contract opportunity to 20 December 2024
  • Join the supportive and collaborative team at one of Australia’s best respected national charities

About Redkite:

When a child is diagnosed with cancer, it affects the whole family. In the daunting and unpredictable experience that follows diagnosis, a child needs as much stability and support from their family as possible. Redkite is a lifeline for families, providing real emotional, financial and practical support. Because holding it together when your child’s life is in question can feel impossible.

The role:

As an integral member of the Service Delivery team the primary purpose of this role is:

  • Providing administrative support to the services operations team
  • Managing stock levels of inventory - including vouchers, books and marketing collateral
  • Collating, packing and sending book club orders
  • Coordinating printing and delivery of marketing materials

This role is key to the efficient delivery of Redkite’s Financial Assistance program, book club and other online services which are delivered to children with a diagnosis of cancer, their families, partners and support networks. The role will work closely with Redkite’s Intake and Connection Officers, Social Workers and marketing team.

This role is part of the Services Operations team, reporting to the Services Operations Coordinator. The position is 30 hours per week which can be four x 7.5-hour days or five x 6-hour days. The successful applicant will be required to work in the Sydney office on a Monday, Tuesday and Wednesday. The other day(s) can be worked form home.

About you:

The position is ideal for someone with administration skills and a customer focus to gain more experience in a varied role in a not-for-profit. The successful candidate must be able to demonstrate the following skills & experience:

  • Experience in an administration role, preferably in a team support position
  • Knowledge of Microsoft Office based computing applications e.g. Microsoft Office, Teams, spreadsheets
  • Experience using client information management systems (CRM) and databases
  • Attention to detail and accuracy
  • Ability to prioritise tasks and be flexible
  • Problem-solving skills
  • Communication skills – both written and oral
  • Ability to exercise discretion when working with confidential information
  • Empathy for Redkite’s cause and vision


  • Experience using Salesforce CRM
  • Experience working for a not for profit or health related organisation

Why join us?

For 40 years we have had a single purpose: to be a lifeline for families facing their child’s cancer. When you work for Redkite, you are part of a highly skilled, driven and experienced team who are determined to make sure that no matter where a family lives in Australia, they can receive Redkite support. We also offer the following staff benefits:

  • Salary Packaging to reduce your taxable income and increase your take-home pay
  • Employee Assistance Program offering confidential counselling and other resources to support your mental wellbeing
  • Leave benefits including paid leave between Christmas and New Year, leave purchase scheme and Redkite Wellbeing Days
  • Regular opportunities to enhance your physical and mental wellbeing in the workplace
  • Hybrid working arrangements
  • Access to discounts and special offers on a range of goods and services

next steps

For a confidential discussion about the opportunity please call Kirsty on 02 9219 4022.

To submit your application, click Apply now.

A position description is attached.

Redkite is committed to child safety. We follow clear and transparent recruitment practices which include references, interviews, psychometric testing and Working with Children & National Police Checks relevant to the state in which staff will be employed. At every stage of the recruitment process we undertake thorough screening to ensure that anyone that joins the team aligns with our values and our commitment to child safety.

Redkite acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we work, and we pay our respects to elders past, present and emerging.

Redkite is committed to ongoing learning about the individual needs of our families. We strive to create a respectful and inclusive space for people of all cultures and identities.

Please note that only short-listed candidates will be contacted.

How to apply

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