about the role

We are seeking a compassionate and experienced Support Worker to provide care and assistance to an individual with complex and challenging behaviours, supported by a Positive Behaviour Support Plan. The role also involves working with mental health needs and complex medical requirements.

As part of this role, you will work under multidisciplinary support strategies, collaborating with healthcare professionals, therapists, and family members to ensure the individual receives holistic and effective care.

This position is ideal for someone who is patient, empathetic, and skilled in delivering person-centred care. The family has expressed a preference for a female support worker to ensure comfort and alignment with the individual’s needs.

We are inviting experienced and dedicated disability support workers who live in Rockhampton to join our team.

Disability Services - Accommodation Support (DSAS) value strong partnerships and relationships with our participants, families, and carers. Our support enables participants to live a rewarding life that focuses on their interests, choices, and rights every day.

Our support workers, known as Residential Care Officers, enrich clients' lives by ensuring they have the opportunity and support, tailored to their individual needs, to explore and participate in all aspects of their life.

Our services include support for independent living (accommodation support). We have a focus on ensuring our diverse staff are well-trained and qualified and we pride ourselves on our reputation of delivering the best in disability support services.

To be successful in this role, you will have:

• Experience working with individuals who have a Positive Behaviour Support Plan in place.
• Proven ability to manage complex and challenging behaviours.
• Experience in supporting individuals with mental health needs.
• Knowledge and experience in managing complex medical needs.
• A caring and empathetic approach, with excellent communication and interpersonal skills.
• Emotional resilience and strong self-regulation in high stress situations.
• Empathy, patience, and professional boundaries.
• Reliability, consistency, and the ability to work independently as well as within a team.
• Relevant qualifications in Disability Support, Mental Health, or a related field (desirable) training will be provided.
• A current First Aid and CPR certificate.
• A valid NDIS Worker Screening Check
• A valid driver's licence.

Key Responsibilities:

• Demonstrated experience supporting participant with complex behaviours, intellectual disability, psychosocial disability, and dual diagnoses
• Assist with daily living activities, including personal care, meal preparation, and household tasks.
• Monitor and support mental health needs, ensuring a safe and supportive environment.
• Manage and respond to complex medical needs, following care plans and medical advice.
• Collaborate with a multidisciplinary teams to implement tailored support strategies for the individual.
• Build a positive and trusting relationship with the individual and their family.
• Experience working within NDIS practice standards, including dignity of risk and rights-based support.
• Maintain accurate records and communicate effectively with the family and other professionals involved in care.

A position description is attached.