• Full Time, Fixed-Term Position (until 17 April 2026)
• Competitive annual salary + Super + Salary Packaging* (to increase your take home pay)
• Located in Adelaide CBD

You’re welcome at RASA

Our belief in the transformative power of relationships lies at the heart of everything we do. 

You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.

Who we are looking for

To be successful in this role you will have:

• Bachelor’s degree (AQF Level 7) in information technology, information systems or similar course or equivalent experience in the field of information technology.
• A strong understanding of Salesforce and its capabilities, with a focus on administration, customisation, and user support
• 2 years of experience in Salesforce preferably with Non-Profit Cloud implementations.
• Demonstrated experience in requirements elicitation, analysis, and documentation.
• Hands on experience with Discovery framework
• Hands on experience with Document Generation
• Salesforce Administration Certification
• Demonstrated experience in supporting data migration
• Hands on experience with deploying changes across multiple environments

It would be a bonus if you have:

• Experience as a business analyst in translating business requirements into clear, concise, testable, and accurate user stories and process flows

What you will be doing  

The Salesforce Functional Analyst for the Client Information & Case Management System (CCMS) at RASA will play a pivotal role in ensuring a successful implementation of Salesforce NPC solution to replace existing Client Information System. The role will work with the project team to build assessments, reports, dashboards, list views and support the system testing as needed during the build and testing phase.

• Collaborate with the Business Analysts to review functional requirements from the business stakeholders and design solutions to improve the system.
• Build assessments (forms), build printable documents, configure list views and page layouts.
• Implement system enhancements in collaboration with the internal team and the Implementation Partner.
• Define and build reports and dashboards that give stakeholders effective insights.
• Assist the internal team in providing post go-live user support for the system users.

For more information you can read the full Position Description.

If this role is what you are looking for, we’d love to hear from you.

Enquiries: Any enquiries can be addressed to Harsha at [email protected] using the subject line: Salesforce Functional Analyst enquiry via EthicalJobs.

Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer

Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:

• A satisfactory DHS Working with Children Check
• A satisfactory National Criminal History Check
• Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.

How Salary Packaging can increase your take home pay

Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This 'tax free' amount is in addition to the tax-free threshold of $18,200 for income.

Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more. 

About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities.  To find out more about RASA go to rasa.org.au.